- Job Title: 106 Teleperformance jobs in India
- Company: Teleperformance India
- Degree: Any Graduate Can Apply
- Salary: Rs. 23,000 – 49,000/- PM
- Location: Various places
- Job Type: Full-Time
- Experience: 0-3 years of Experience
About Teleperformance: 106 Teleperformance jobs in India
Teleperformance is an international chief in imparting awesome consumer control offerings. With a presence in over 80 international locations and a collection of workers of more than 3 hundred,000 employees, Teleperformance offers you advanced consumer care, technical aid, and super-specialized offerings for diverse industries, which incorporates telecommunications, finance, healthcare, and retail.
Teleperformance India operates with the identical energy of mind to excellence, the usage of masses of committed specialists to benefit and aid its massive purchaser base.
Job Description: 106 Teleperformance jobs in India
As a Customer Support Representative at Teleperformance India, you’ll be the number one element of touch for customers looking for help with services or products.
Your role will include dealing with inquiries, resolving issues, and ensuring exquisite client enjoyment. The best candidate will have terrific conversation abilities, a patron-centric mindset, and the ability to thrive in brief-paced surroundings.
Key Responsibilities: 106 Teleperformance jobs in India
- Customer Interaction: Respond at once to client inquiries through cell phone, electronic mail, or chat, preserving an expert and courteous demeanor.
- Issue Resolution: Diagnose and remedy purchaser problems successfully and successfully, ensuring first-call decision each time viable.
- Product Knowledge: Maintain updated knowledge of the agency’s services and products to provide correct records and assist clients.
- Documentation: Accurately record all patron interactions and transactions in the enterprise’s CRM gadget, making sure specific and whole data.
- Escalation Management: Identify and increase complicated problems to appropriate departments or supervisors at the same time as vital, following hooked-up protocols.
- Customer Satisfaction: Strive to exceed client expectancies by providing great assistance and making sure purchasers pride in each interplay.
- Performance Metrics: Meet or exceed average usual performance targets, together with response instances, choice prices, and client pleasure rankings.
- Team Collaboration: Work collaboratively with group individuals and precise departments to ensure a continuing patron experience and proportion top-notch practices.
Requirements: 106 Teleperformance jobs in India
- Education: An excessive college diploma or the same is needed. A bachelor’s degree in any task is desired.
- Experience: Previous enjoyment in customer support or an associated challenge is strong but not compulsory. Freshers are welcome to use.
- Communication Skills: Excellent verbal and written conversation capabilities in English. Proficiency in more languages is a plus.
- Technical Skills: Basic computer abilties and familiarity with CRM systems and customer support equipment.
- Problem-Solving: Strong analytical and problem-solving skills to diagnose and treat patron issues efficiently.
- Customer Focus: A patron-centric technique with a proper preference to assist customers and provide high-quality issuer.
- Adaptability: Ability to conform to converting purchaser goals and paintings in a dynamic, rapid-paced environment.
- Team Player: Ability to paintings collaboratively internal a set and make a contribution to a great organization’s surroundings.
- Shift Flexibility: Willingness to paint in rotational shifts, together with nights, weekends, and holidays, as required by the employer.
Benefits: 106 Teleperformance jobs in India
- Competitive Salary: Attractive reimbursement package deal deal with normal average performance-primarily based incentives.
- Training: Comprehensive training applications to equip you with the abilities and expertise to excel for your feature.
- Career Growth: Opportunities for professional improvement and professional development inner an international employer.
- Work Environment: A supportive and inclusive artwork surroundings that values variety and promotes employee well-being.
- Health Benefits: Health coverage coverage, collectively with medical, dental, and vision plans.
- Additional Perks: Employee engagement in sports activities, rewards, and recognition programs to have a high-quality time with your achievements.
How To Apply for 106 Teleperformance Jobs in India?
Interested candidates can follow via the Teleperformance India profession portal or by filing their up-to-date resume to the awesome HR e-mail deal.
Shortlisted candidates are probably contacted for a preliminary mobile phone interview, found via an in-person or digital interview. Successful candidates will acquire a suggestion letter outlining the phases of employment.
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