- Job Title: Client Servicing Manager
- Company: 10times
- Degree: Any Graduate Can Apply
- Salary: Rs. 15,000 – 38,000/- PM
- Location: Multiple Locations
- Experience: Freshers/Experienced Both Eligible
About 10times:
10times is the sector’s largest enterprise occasion discovery platform, connecting tens of millions of human beings with the right occasions, trade suggests, and meetings to foster significant business opportunities.
Our undertaking is to make activities more accessible and powerful for absolutely everyone concerned, whether or not they’re attendees, exhibitors, or organizers.
Job Overview: Client Servicing Manager
The Client Servicing Manager at 10times may be chargeable for building and maintaining sturdy relationships with our customers, making sure their needs are met and their expectancies are passed.
This position requires a proactive man or woman who can assume purchaser desires, clear up troubles efficaciously, and provide top notch carrier. The perfect candidate may have a ardour for customer support, brilliant verbal exchange abilties, and a knack for constructing lasting relationships.
Key Responsibilities:
1. Client Relationship Management:
- Develop and maintain strong, lengthy-term relationships with customers.
- Act because the primary point of contact for customers, addressing their desires and issues promptly and correctly.
- Conduct regular take a look at-ins with customers to make sure their pride with our offerings.
2. Service Delivery:
- Coordinate with inner teams to make sure the well timed and a success shipping of our solutions in step with consumer desires.
- Oversee the implementation of services for brand spanking new customers, making sure a clean onboarding technique.
- Monitor provider transport and troubleshoot any issues that get up, making sure brief resolution.
3. Client Support and Satisfaction:
- Provide ongoing guide to clients, answering questions and resolving troubles as they rise up.
- Gather and analyze client comments to identify regions for improvement and ensure excessive tiers of patron pleasure.
- Develop and enforce strategies to beautify consumer pleasure and retention.
4. Account Management:
- Manage a portfolio of customers, ensuring every gets the eye and provider they deserve.
- Identify opportunities to upsell and pass-sell extra offerings to present clients.
- Prepare and gift reviews on account reputation and customer interactions to senior management.
5. Collaboration and Coordination:
- Work intently with income, advertising, and product development groups to ensure patron wishes are met.
- Collaborate with the finance crew to make certain correct and timely billing and payment processing.
- Coordinate with the advertising crew to develop and enforce client engagement initiatives.
6. Client Education and Training:
- Conduct education periods and workshops for customers to assist them maximize the price of our offerings.
- Develop instructional substances and assets to assist customer gaining knowledge of and improvement.
Qualifications and Skills:
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven enjoy in client servicing, account control, or a associated position.
- Excellent communique and interpersonal abilities.
- Strong trouble-solving competencies and interest to element.
- Ability to manipulate more than one clients and projects concurrently.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong organizational and time control capabilities.
- Ability to work independently and as a part of a team.
Preferred Qualifications:
- Experience inside the occasion management or era enterprise.
- Knowledge of digital marketing and on line event structures.
- Certification in customer support or account control.
Why Join 10times?
- Innovative Environment: Be a part of a ahead-questioning agency this is revolutionizing the event enterprise.
- Professional Growth: Opportunities for getting to know and profession development.
- Dynamic Culture: Work in a collaborative, rapid-paced surroundings with a various crew.
- Impactful Work: Contribute to initiatives which have a meaningful impact on clients and the industry.
How to Apply:
Interested applicants are invited to post their resume and a cowl letter detailing their applicable experience and why they’re a great in shape for the role
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