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- Job Title: ADMINISTRATOR L3
- Location: Mumbai, Maharashtra, India
- Employment Type: Full-time
- Mandatory Skill: Solaris Admin
- Industry: IT Services / System Administration
About Wipro Mega Recruitment in Mumbai:-
Wipro Mega Recruitment in Mumbai is looking for system administrators for an Administrator L3 position. This job involves fixing, maintaining, and managing client software, hardware, and networks based on service requests, as per defined SLAs.
The main goal of this role is to fix, maintain, and manage clients’ software, hardware, and networks based on service requests from end-users, as per defined SLAs, ensuring client satisfaction.
Key Responsibilities:-
- Make sure to respond to all tickets raised by client end-users on time
- Solve service requests while maintaining quality standards
- Take care of clients’ network, server, system and infrastructure equipment
- Keep track of the number of tickets raised through channels like dial home, email, chat and IMS
- Do root cause analysis of tickets. Create an action plan
- Resolve high priority tickets immediately
- Install and configure Hardware based on service requests
- Ensure 100% adherence to timelines as per issue priority
- Provide application and user access as per client requirements
- Track tickets from acceptance to resolution stage
- Back up important data and logs on time
- Work with the on-site team to resolve problems
- Review logs gathered by Chat BOTS
Mandatory Skills:-
- IT Operations Management
- Additional skills may include: Solaris Admin, BackupExec Backup, HP Data Protector Backup, Windows Server Admin, or Oracle Database Admin
Performance Parameters:-
- 100% adherence to SLA and timelines
- Zero customer escalation
- Client appreciation
About Wipro:-
Wipro Limited is a technology services and consulting company with over 230,000 employees across 65 countries. Wipro delivers solutions to clients’ most complex digital transformation needs.
Why Join Wipro?
- Work with a global technology services leader like Wipro
- Handle Solaris administration tasks
- Get exposure to service desk and IT support operations
- Work in Mumbai
- Be part of a collaborative work culture
How to Apply?
Apply online through the Wipro careers portal for this Administrator L3 Wipro Mumbai opportunity.
Click Here To Apply Now
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