Foundever Director IT Operations Job 2026 – India

1. Problem Management

• Own the end-to-end problem management process.
• Investigate recurring incidents and major P1/P2 incidents.
• Lead root cause analysis (RCA) reviews.
• Ensure corrective and preventive actions have clear owners and deadlines.
• Maintain the known error database and workaround library.
• Drive permanent fixes for recurring technical failures.
• Track chronic incidents and improvement progress.
• Ensure lessons learned feed into change management and resilience planning.

2. IT Operational Risk Management

• Maintain the IT operational risk register.
• Identify, score and track risks across IT infrastructure areas.
• Identify single points of failure and supplier concentration risks.
• Review backup, failover, disaster recovery and business continuity capabilities.
• Coordinate audit evidence and remediation.
• Monitor risk treatment plans and follow up until closure.
• Align relevant controls with ITIL 4, ISO 20000, ISO 27001, SOC 2 and PCI DSS expectations, as applicable.

3. Continuous Improvement

• Build and manage a prioritised continuous improvement portfolio.
• Analyse incident, problem, change and performance data.
• Apply Lean, Six Sigma or ITIL Continual Service Improvement methodologies.
• Reduce mean time to resolution (MTTR), repeat incidents and change failures.
• Establish measurable baselines before starting improvement initiatives.
• Validate actual benefits after implementation.
• Identify automation opportunities in monitoring, alerting, triage and reporting.
• Ensure improvements are adopted by operational teams.

4. Governance and Reporting

• Report operational performance and risk to senior leadership.
• Contribute to daily, weekly and monthly IT operations reporting.
• Prepare updates for Monthly Business Reviews.
• Communicate operational failures, remediation plans and funding requirements.
• Maintain visibility of overdue actions and unresolved risks.
• Present evidence-based recommendations to senior management.

5. Leadership and Vendor Management

• Lead and develop a small analyst team.
• Improve root cause analysis and risk management capabilities within infrastructure teams.
• Work with telecom, network, systems and SOC tower owners.
• Coordinate joint investigations with vendors.
• Hold internal teams and external suppliers accountable for commitments.
• Challenge weak analysis and ensure improvements are completed on schedule.

Required Qualifications

According to the official Foundever job description, candidates should have:

• 12–15 years of experience in IT operations or service management.
• At least 4 years owning problem management, operational risk or service improvement at managerial level in a multi-site enterprise.
• Demonstrated success in reducing recurring and chronic incidents through root cause analysis.
• Strong understanding of network, telecom, data centre and security operations.
• Practical experience with operational risk registers, control testing, disaster recovery and continuity assurance.
• Experience applying Lean, Six Sigma or ITIL CSI methodologies.
• Proficiency with ITSM tools such as ServiceNow, Remedy or equivalent.
• Experience analysing incident, problem and change records.
• Strong senior stakeholder and vendor management skills.

The official listing does not provide a complete interview sequence. A typical recruitment process for a senior IT leadership position may include:

1. Online application.
2. Resume and experience screening.
3. Recruiter or HR discussion.
4. Technical interview on problem management, ITSM and operational risk.
5. Leadership and stakeholder-management interviews.
6. Discussion of measurable improvement achievements.
7. Final hiring decision and verification.

• Updated resume/CV highlighting senior IT operations experience.
• Educational degree certificates.
• Relevant ITIL, Six Sigma, PMP or other professional certifications.
• Employment and experience documents.
• Examples of measurable incident-reduction or process-improvement outcomes.
• Details of leadership, vendor management and enterprise risk experience.
• Identity documents or references, if requested during recruitment.