- Job Title: Customer Support Associate Role
- Company: Tech Mahindra
- Degree: Any Graduate Can Apply
- Salary: Rs 22,900 – 30,800/- PM
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible.
Introduction:
Welcome to Tech Mahindra, a main global generation and outsourcing agency dedicated to delivering revolutionary answers. We are presently in search of dynamic people to sign up for our crew as Customer Support Associates.
If you are enthusiastic about imparting wonderful customer support, solving issues, and contributing to a collaborative work environment, we want to pay attention to you!
About Tech Mahindra:
At Tech Mahindra, we agree with harnessing the power of the era to drive wonderful alternatives. With a focus on innovation, integrity, and purchaser pride, we’ve turned out to be a relied-on partner for groups worldwide.
Our diverse crew of experts is at the heart of our achievement, and we’re devoted to fostering a culture of continuously gaining knowledge of and boom.
Job Overview: Customer Support Associate Role
As a Customer Support Associate at Tech Mahindra, you will be a critical part of our customer service team, playing a critical role in ensuring patron pleasure and building lasting relationships.
This function offers a unique possibility to work in a dynamic and forward-questioning environment, enticing with a large client base and utilizing contemporary technology.
Key Responsibilities:
1. Customer Interaction and Communication:
- Handle a high extent of purchaser inquiries through various channels, such as smartphones, electronic mail, and chat.
- Demonstrate wonderful verbal exchange skills to offer clean and concise facts to clients.
- Establish rapport with clients, actively paying attention to their desires and addressing inquiries with empathy.
2. Product and Service Knowledge:
- Develop deep expertise in Tech Mahindra’s services and products, staying informed about updates and improvements.
- Provide targeted and accurate statistics to clients, assisting them make informed selections.
- Collaborate with internal teams to stay abreast of state-of-the-art industry developments.
3. Problem Solving and Technical Support:
- Analyze and troubleshoot client problems, leveraging trouble-fixing talents to offer effective answers.
- Collaborate with technical groups to boost and resolve complicated technical troubles.
- Document customer interactions and resolutions in a complete manner.
4. Quality Assurance and Process Improvement:
- Adhere to hooked-up customer support standards and protocols.
- Participate in non-stop training and improvement programs to enhance product expertise and customer service competencies.
- Contribute insights to enhance customer service approaches and beautify overall carrier first-rate.
Qualifications and Skills:
- Minimum high faculty diploma or equivalent; additional education or training in customer service is a plus.
- Proven revel in in a customer service or assist function.
- Strong communication capabilities, both verbal and written.
- Exceptional hassle-fixing abilities with attention to element.
- Familiarity with CRM systems and ticketing tools.
Benefits and Perks:
- Competitive earnings and performance-primarily based incentives.
- Comprehensive health, dental, and imaginative and prescient coverage options.
- Ongoing career development possibilities and training programs.
- Inclusive and collaborative work environment fostering variety and innovation.
Conclusion:
In the end, the position of a Customer Support Associate at Tech Mahindra is a unique opportunity for people captivated with handing over awesome customer service and contributing to technology-pushed surroundings. As a global generation and outsourcing organization, Tech Mahindra values innovation, integrity, and non-stop studying.
This position gives dynamic painting surroundings wherein individuals can interact with a large consumer base, expand deep product knowledge, and collaborate with internal teams to offer powerful solutions.
Successful applicants will play a pivotal position in client interaction and verbal exchange, leveraging strong interpersonal capabilities to cope with inquiries with empathy. They may have the risk of deepening their expertise in Tech Mahindra’s products and services, staying abreast of enterprise tendencies, and participating with technical groups to clear up complex troubles.
How to Apply:
If you are equipped to embark on a worthwhile career adventure with Tech Mahindra, please submit your resume and a compelling cover letter highlighting your relevant revel in. Visit our [career portal] to apply.
Tech Mahindra is an equal possibility enterprise. We price variety and are dedicated to developing an inclusive place of job for all.
Feel free to alter the phrase remember and personalize the content material to align together with your unique requirements and the corporation’s way of life.
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