Customer Service Job Description| Apply Right Now

• Job Title: Customer Service Job Description
• Company: Tech Mahindra
• Degree: Any Graduate Can Apply.
• Salary: Rs. 27,800 – 39,900/- PM
• Location: Multiple Locations
• Experience: Freshers/Experienced Both Eligible.

About Tech Mahindra:

Tech Mahindra is a main company of digital transformation, consulting, and commercial enterprise re-engineering services and answers. With a global presence spanning across diverse industries which include telecommunications, healthcare, finance, and more, we strive to empower groups with contemporary technology and splendid customer service.

Our dedication to innovation, integrity, and excellence drives us to deliver unprecedented value to our clients internationally.

Customer Service Job Description:

As a Customer Service Representative at Tech Mahindra, you may be a fundamental part of our commitment to turning in extremely good consumer stories.

You might be chargeable for coping with inquiries, resolving issues, and providing assistance to our clients and clients through numerous channels together with smartphones, email, chat, and social media. Your primary goal could be to make sure purchaser delight by way of handing over timely, correct, and personalized help.

Key Responsibilities:

1. Customer Support: Provide courteous and efficient support to clients via smartphone, e-mail, chat, and different verbal exchange channels.
2. Issue Resolution: Identify and resolve purchaser troubles and issues right away and successfully, ensuring a fantastic decision and customer pride.
3. Technical Assistance: Assist customers with technical troubleshooting, product inquiries, and navigation of digital platforms and applications.
4. Product Knowledge: Develop a deep knowledge of Tech Mahindra’s merchandise, services, and solutions to efficiently deal with customer queries and provide applicable data.
5. Documentation: Accurately files consumer interactions, problems, and resolutions inside the CRM machine to preserve complete statistics and facilitate expertise sharing.
6. Escalation Handling: Escalate complicated or unresolved troubles to appropriate internal groups for similar research and backbone.
7. Quality Assurance: Adhere to best requirements and service degree agreements (SLAs) to make sure continually excessive stages of customer service and delight.
8. Feedback Management: Gather remarks from clients to perceive areas for development and make contributions to ongoing system upgrades.
9. Cross-functional Collaboration: Collaborate with inner groups including technical assistance, income, and product improvement to address purchaser desires and drive continuous improvement.
10. Training and Development: Participate in ongoing training and development programs to beautify your product expertise, technical abilities, and customer support abilities.

Qualifications and Skills:

1. Bachelor’s diploma or equivalent realistic experience favored.
2. Prior revel in customer support, ideally in technology or telecommunications surroundings.
3. Excellent communique competencies, both verbal and written, with a strong command of the English language.
4. Proficiency in the use of CRM software programs and different customer service gear.
5. Ability to multitask, prioritize, and manipulate time efficiently in a quick-paced environment.
6. Strong problem-solving abilities with a purchaser-centered method.
7. Flexibility to work in shifts, along with evenings, weekends, and holidays, as required.
8. Ability to paint independently and as part of a group, demonstrating reliability and responsibility.
9. Positive attitude, empathy, and an authentic preference to assist others.

Why Join Tech Mahindra:

• Opportunity for Growth: Tech Mahindra gives enough opportunities for career boom and development, with entry to to ongoing training and development packages to decorate your capabilities and capabilities.
• Innovative Environment: Be a part of a dynamic and modern group at the leading edge of virtual transformation, working with contemporary generations and solutions to force meaningful trade and impact.
• Global Exposure: Collaborate with colleagues and clients from around the world, gaining valuable worldwide revelations and insights while operating on numerous initiatives and initiatives.
• Culture of Excellence: Join an organization that values excellence, integrity, and teamwork, and is devoted to delivering excellent prices to clients and clients.
• Competitive Benefits: Enjoy a comprehensive advantages package deal, such as competitive compensation, medical health insurance, retirement plans, and other perks and incentives.

Conclusion:

In the end, joining Tech Mahindra as a Customer Service Representative offers a thrilling possibility to be a part of a dynamic team devoted to delivering extraordinary customer studies. With a focal point on innovation, collaboration, and excellence, Tech Mahindra affords supportive surroundings for professional growth and improvement.

By leveraging your skills and ardor for customer support, you could make contributions to riding advantageous exchange and creating a significant impact on our customers and clients internationally.

How to Apply:

If you’re obsessed with delivering extraordinary customer service and are keen to enroll in a dynamic and innovative group, we encourage you to apply for the Customer Service Representative position at Tech Mahindra. Please put up your resume and cowl letter detailing your qualifications and why you are the best candidate for this role.

Tech Mahindra is an equal opportunity enterprise and welcomes candidates from numerous backgrounds and reviews. We agree with fostering inclusive and supportive work surroundings wherein all personnel can thrive and prevail.

Click Here To Apply Online

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