Cognizant Hiring Chat Support Job| Apply Right Now

• Job Title: Chat Support Representative
• Company: Cognizant
• Degree: Any Graduate Can Apply
• Salary: Rs. 25,000 – 35,000/- PM
• Location: Work From Home
• Experience: Freshers/Experience Both Eligible.

Company Overview:

Cognizant is a major international issuer of data generation, consulting, and company approach offerings. With a sturdy dedication to innovation and client pride, Cognizant operates in several industries, serving customers globally. As a company devoted to excellence, we’re in search of folks who are enthusiastic about customer support and keen to sign up for a dynamic team.

Position Overview: Chat Support

We are currently seeking devoted and enthusiastic people to enroll in our group as Chat Support Representatives. In this function, you will be accountable for offering first-rate customer service and assistance through online chat structures.

As a critical member of our customer service team, you will have to interact with clients to address inquiries, remedy problems, and ensure an excellent experience with our services and products.

Key Responsibilities:

1. Customer Interaction: Engage with customers in real-time through chat systems to provide support, answer questions, and cope with issues.
2. Problem Resolution: Identify patron problems and provide effective answers to remedy problems at once and efficaciously.
3. Product Knowledge: Develop a comprehensive knowledge of our products and services to effectively help customers and provide accurate statistics.
4. Communication Skills: Communicate certainly and professionally with clients to make certain a powerful and nice interaction.
5. Technical Assistance: Provide technical manual and troubleshooting help to clients experiencing problems with our services or products.
6. Documentation: Maintain particular information on consumer interactions, inquiries, and resolutions for future reference and evaluation.

Qualifications and Skills:

1. Excellent Communication Skills: Strong verbal and written communique competencies are critical for effectively interacting with customers and conveying records definitely and professionally.
2. Customer Focus: Demonstrated willpower to consumer satisfaction and the functionality to empathize with clients even when addressing their needs and problems.
3. Problem-Solving Skills: Strong analytical and problem-solving abilities to become aware of issues, study alternatives, and enforce powerful solutions.
4. Technical Aptitude: Basic information on technical standards and the potential to provide technical assistance and troubleshooting assistance to clients.
5. Adaptability: Ability to evolve to changing events and priorities in a short-paced environment even maintaining a nice mindset and turning in first-rate providers.
6. Team Player: Collaborative mindset with the functionality to paint correctly as a part of a team and contribute to a supportive and inclusive artwork environment.
7. Attention to Detail: Strong interest in detail and accuracy in documenting purchaser interactions and resolving issues to ensure client pleasure.
8. Education: High faculty diploma or equivalent required. Additional training or education in customer support, verbal exchange, or a related discipline is a plus.

Benefits:

Cognizant gives a competitive repayment bundle deal, alongside income, blessings, and opportunities for professional improvement and professional development.

Benefits may additionally encompass clinical, dental, and imaginative and prescient insurance, retirement savings plans, paid time without work, and employee reductions on enterprise services and products.

How To Apply:

If you are enthusiastic about customer service and keen to join a dynamic team, we encourage you to use it for the Chat Support Representative function at Cognizant.

We are committed to imparting supportive and inclusive painting surroundings in which you can thrive and make a sizable impact. Join us in delivering superb patron studies and shaping the destiny of technology and business enterprise services.

Click Here To Apply Online

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