Cognizant Hiring BPO Call Centre at 2 locations | Apply Now

Role: Other

Industry Type: BPO Call Centre

Experience: 0 years

Salary: Not Disclosed

Location: Remote(Hiring office located in Gurugram, Haryana)

Employment Type: Full Time, Permanent

Education: UG: Any Graduate

About Company Cognizant

Cognizant (Nasdaq: CTSH) engineers current groups. We help our customers modernize technology, reimagine procedures, and remodel experiences to live beforehand in our speedy-changing international. Together, we are improving normal lifestyles. See how at www.Cognizant.Com or @cognizant.

BPO Call Centre Description

Seeking BPO specialists to address purchaser inquiries, process orders, and resolve problems promptly and courteously. Responsibilities include managing inbound and outbound calls, keeping correct facts, and adhering to organization regulations and processes. The position requires extraordinary conversation abilities, a client-centric attitude, and the capacity to multitask in a quick-paced environment. Candidates need to be gifted in applicable software applications and possess strong problem-solving capabilities to make certain patron pride and retention.

BPO Call Centre Skills

• Communication Skills: Excellent verbal and written verbal exchange abilities to correctly interact with clients, colleagues, and supervisors.
• Customer Service Orientation: Strong recognition on imparting tremendous provider, understanding patron wishes, and turning in answers to enhance pleasure.
• Problem-fixing: Ability to become aware of troubles, analyze situations, and suggest powerful solutions to clear up customer inquiries and worries.
• Empathy and Patience: Capacity to empathize with clients’ situations and keep endurance at the same time as addressing their inquiries or proceedings.
• Multitasking: Skill in coping with a couple of tasks concurrently, along with answering calls, navigating structures, and documenting interactions.
• Time Management: Efficiently prioritize responsibilities and manage time to satisfy carrier degree agreements (SLAs) and hold productivity.
• Adaptability: Flexibility to adapt to changing consumer needs, approaches, and technologies in a dynamic BPO environment.
• Attention to Detail: Ability to as it should be file client interactions, method orders, and follow unique protocols to make certain compliance.
• Technical Proficiency: Familiarity with applicable software program programs, CRM systems, and speak to center tools to navigate interfaces and input records successfully.
• Teamwork: Collaboration with group individuals to proportion know-how, help peers, and make a contribution to a fine work environment targeted on reaching collective desires.

BPO Call Centre Roles and Responsibilities

1. Customer Interaction: Handle inbound and outbound calls, emails, or chats to cope with client inquiries, clear up problems, and provide product/service information in a timely and expert way.
2. Order Processing: Efficiently process consumer orders, which include order entry, verification, and affirmation, even as ensuring accuracy and adherence to enterprise rules.
3. Issue Resolution: Identify and troubleshoot purchaser worries, proceedings, or escalations, utilizing hassle-solving abilities to reap best resolutions and preserve customer loyalty.
4. Documentation: Maintain distinctive statistics of customer interactions, transactions, and resolutions accurately in the CRM system for destiny reference and reporting purposes.
5. Quality Assurance: Adhere to excellent requirements and compliance requirements, following installed protocols and methods to make certain service excellence and regulatory compliance.
6. Product/Service Knowledge: Possess in-depth know-how of the goods or services offered by using the employer to successfully deal with purchaser inquiries and sell upselling or pass-selling opportunities.
7. SLA Adherence: Meet or exceed provider degree agreements (SLAs) and key overall performance signs (KPIs) associated to call dealing with, reaction times, and purchaser delight metrics.
8. Continuous Improvement: Identify opportunities for technique development, endorse enhancements to regulations or methods, and take part in training or development programs to decorate skills and know-how.
9. Team Collaboration: Collaborate with colleagues and supervisors to share insights, help group participants, and contribute to a high-quality and efficient paintings environment.
10. Adaptability: Flexibility to handle varying workloads, shifting priorities, and changing customer needs in a quick-paced and dynamic BPO environment even while keeping professionalism and efficiency.

Interview question for BPO Call Centre Skills

• Can you describe your enjoyment in dealing with purchaser inquiries and resolving issues in a BPO setting?: This question pursues to evaluate the candidate’s familiarity with patron interactions and problem-fixing capabilities. Look for applicants who can provide specific examples of challenging situations they’ve treated and the techniques they hired to attain superb consequences.
• How do you prioritize duties and manipulate it slow effectively in a fast-paced BPO surroundings?: Time management is important in a BPO role, so it’s crucial to assess the candidate’s capability to juggle more than one tasks correctly. Look for candidates who can speak their prioritization strategies, agency strategies, and strategies for assembly deadlines even as maintaining satisfactory standards.
• How do you deal with tough or irate clients? Can you offer an example of a difficult interaction you’ve controlled successfully?: This query assesses the candidate’s conflict resolution skills and emotional intelligence. Look for candidates who show empathy, staying power, and the capacity to de-increase demanding situations even as maintaining professionalism and attaining resolution.
• How do you stay updated on product know-how and organization rules in a BPO function?: Assess the candidate’s dedication to continuous learning and their method to staying informed about employer offerings and methods. Look for applicants who display initiative in searching out data, attending schooling classes, and staying engaged with employer updates.
• Can you discuss a time whilst you needed to collaborate with group contributors to acquire a not unusual goal or resolve a complex difficulty?: This query evaluates the candidate’s teamwork and collaboration talents. Look for candidates who can describe their enjoy running collaboratively with colleagues, speaking efficaciously, and contributing to a advantageous group dynamic to obtain shared goals.
• Apply now: BPO Call Centre Skills

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