Job Description:

We are searching for a dedicated Customer Care Executive(Work From Home)to join  our team. This position includes managing consumer queries and Complaints while making sure high requirements of customer service and satisfaction. The ideal candidate could have a ardour for supporting others and a commitment to providing first rate service.

Customer care executive Responsibilities:

• Respond to patron inquiries thru phone, electronic mail, and stay chat in a timely and correct manner.
• Resolve product or service troubles by using clarifying the patron’s grievance, determining the reason of the trouble, deciding on and explaining the excellent solution to clear up the trouble, and following up to make sure decision.
• Maintain customer facts by using updating account data within the database.
• Handle purchaser complaints, offer appropriate answers and options within the cut-off dates, and comply with up to ensure resolution.
• Keep abreast of new product records and upcoming product launches.
• Guide and system customer orders and changes to current orders.
• Collaborate with the management team to stay updated on product knowledge and be informed of any adjustments in employer regulations.
• Provide feedback at the efficiency of the customer service procedure.

Required Qualification/Experience:

• Proven customer service enjoy or enjoy as a patron provider representative.
• Strong cellphone contact managing competencies and lively listening.
• Familiarity with CRM structures and practices.
• Excellent conversation and presentation talents.
• Ability to multi-challenge, prioritize, and control time efficaciously.
• High school degree or equivalent; university diploma desired.
• Experience:1-6 Year’s

Customer care executive Skills:

• Empathy and compassion
• Problem-solving talents
• Patience and calm demeanor below pressure
• Strong organizational abilities
• Attention to element