Job Description:

As a Live Chat Officer at HCL Technologies  you will be the frontline of our customer support, ensuring that our customers receive extremely good aid and all their inquiries are addressed efficiently through our live chat platform. You will cope with various consumer requests, remedy troubles, and make contributions to multiplied client satisfaction.

Live Chat Officer Responsibilities:

• Manage and reply to consumer inquiries thru stay chat and likely different digital channels with speed and professionalism.
• Provide accurate, legitimate, and complete statistics by using the right techniques/tools and following documented procedures.
• Identify and determine consumer needs to attain delight and provide solutions and/or alternatives.
• Keep data of consumer interactions and transactions, detailing inquiries, complaints, and comments, in addition to moves taken.
• Collaborate with different crew participants to ensure right customer support is being brought.
• Follow verbal exchange scripts whilst handling different topics and keep purchaser confidentiality.
• Meet non-public/group qualitative and quantitative objectives.

Live Chat Officer Qualification/Experience:

• 1-3 year’s Proven customer service enjoy or experience as a patron provider representative, preferably in a stay chat aid function.
• Strong typing and conversation skills along with the capacity to write down genuinely and succinctly in a whole lot of communication settings and patterns.
• Ability to multitask, prioritize, and manage time correctly.
• High school diploma; in addition education or certification in customer support is a plus.

Live Chat Officer Skills:

• Excellent problem-fixing abilities.
• Strong consumer-going through and verbal exchange talents.
• Advanced troubleshooting and multi-tasking abilities.
• Empathy and a unique capability to control strain.
• Skilled in negotiation and managing court cases.
• Persistent and outcomes-oriented.
• Patient and conscious of detail.
• Comfortable with computer structures and acquainted with CRM software program and practices