Job Description:

At Tech Mahindra we are dedicated to building lasting relationships with our customers and providing top-tier customer service. We are currently seeking a Customer Care Executive who is passionate about helping others and excels in a fast-paced environment.

Customer care executive Key Responsibilities:

• Answer customer inquiries via smartphone, electronic mail, and live chat in a well timed and correct manner.
• Provide information about products and services, deliberating the customers’ unique desires.
• Process orders, paperwork, programs, and requests from customers.
• Handle client court cases, provide suitable answers and alternatives inside the cut-off dates; follow up to make certain decision.
• Keep data of client interactions, transactions, comments, and court cases.
• Communicate and coordinate with inner departments to clear up problems.
• Follow communication procedures, suggestions, and regulations to preserve consumer pride.
• Upsell products and services anyplace possible.

Customer care executive Requirements:

• Proven customer support enjoy or enjoy as a Client Service Representative.
• Strong cellphone touch handling talents and lively listening.
• Familiarity with CRM systems and practices.
• Excellent conversation and presentation talents.
• Ability to multitask, prioritize, and manipulate time efficaciously.
• High school diploma; similarly schooling in Customer Service or a associated area is a plus.
• Experience:1-6 Year’s