Job Description:

At Tech mahindra we satisfaction ourselves on our dedication to excellence and our capacity to deliver notable customer service. We function inside the [Industry Type] quarter and are recognized for our revolutionary method and willpower to our customers. Join our dynamic team and assist us keep to form the destiny of client care.

As a Customer Care Executive, you may be the the front line of our corporation, ensuring that our customers’ wishes are addressed with professionalism and care. You will be accountable for managing purchaser inquiries, resolving problems, and providing an high-quality customer enjoy.

Job Role: Customer Care Executive

Location:Sector 62, Noida (WFO)

Job type: Full Time, permanent

Pay:₹15,000 – ₹23,000 a month

Customer Care Executive Key Responsibilities:

• Respond to customer queries in a well timed and accurate manner via phone, e mail, or chat.
• Identify consumer desires and help clients in a friendly and efficient manner.
• Resolve complaints and hold a well mannered, empathetic, and professional mindset at all times.
• Accurately log all interactions and enhance unresolved troubles to the right internal teams.
• Provide product and provider statistics to customers.
• Research and assemble answers for informational requests from clients.
• Track and observe-up on all client requests within mounted timeframes.
• Assist in improving conversation efficiency and practices.
• Work collaboratively with other team participants to acquire crew and corporation dreams.

Customer Care Executive Qualification and skills:

• High faculty diploma, GED, or equivalent; higher education or certification in customer service or related discipline is a plus.
• Higher Secondary(12th Pass)
• 1 year Proven customer service experience or enjoy as a purchaser carrier representative.
• Strong telephone touch managing skills and active listening.
• Familiarity with CRM structures and practices.
• Excellent verbal exchange and presentation talents.
• Ability to multitask, prioritize, and manipulate time effectively.
• Empathy and a hassle-solving method when addressing client

Skills Developed:

• Communication Skills: Develop remarkable verbal and written communique abilities to efficaciously speak with clients and articulate responses actually and professionally.
• Patience and Empathy: Gain the potential to live patient and empathetic towards customers’ troubles, which is essential for keeping a positive organisation photo and patron loyalty.
• Problem-Solving Skills: Enhance hassle-solving abilities, inclusive of the ability to suppose on one’s ft and make brief decisions that align with each customer needs and company policies.
• Technical Proficiency: Acquire capabilities in numerous software tools, in particular CRM structures, which are vital for coping with consumer relationships efficiently.
• Multi-tasking: Improve the ability to address more than one obligations simultaneously underneath pressure, a not unusual requirement in busy customer service environments.

About company:

Tech Mahindra is a worldwide records technology (IT) offerings and consulting enterprise situated in Pune, India. It is a part of the larger Mahindra Group, a multinational conglomerate with interests in the course of numerous industries. Tech Mahindra became installation in 1986 and has for the motive that advanced proper into a chief issuer of IT and organization approach outsourcing (BPO) services.

Tech Mahindra gives a number of services together with IT consulting, utility improvement, systems integration, managed offerings, BPO, engineering offerings, and networking generation answers. The enterprise serves severa sectors along with telecommunications, finance, healthcare, manufacturing, and retail.

One of the defining factors of Tech Mahindra is its consciousness on virtual transformation. The company leverages subsequent-technology generation inclusive of cloud computing, robotics, synthetic intelligence, and the Internet of Things (IoT) to help its customers enhance efficiency, beautify customer experience, and discover new industrial agency models.

With a frame of workers of over a hundred,000 personnel throughout ninety countries, Tech Mahindra is diagnosed for its progressive answers and willpower to sustainability. The agency’s vision revolves round connecting opinions for a better, better international through the convergence of technology and industries.”