An IT Service Management Representative Job in Bengaluru oversees IT carrier transport, ensuring adherence to ITIL principles and requirements. IT Service Management Representative responsibilities encompass incident control, problem resolution, provider request success, and trade management. They collaborate with internal groups to improve carrier niches, keep documentation, and offer technical support to users.
- Job Role: IT Service Management Representative
- Salary: Not Disclosed
- Location: Bengaluru, Karnataka
- Job Type: Full-Time
- Experience: 5 years
- Qualification: Graduate
About Company:
Accenture is a worldwide expert services corporation, providing technique, consulting, virtual, era, and operations services. With a focal point on innovation, Accenture enables customers to harness the strength of the era and navigate complex commercial employer traumatic situations. Established in 1989, it has grown into one of the global’s largest consulting agencies, jogging in more than two hundred cities all through one hundred and twenty worldwide places. Accenture is renowned for its knowledge in handing over contemporary-day solutions in regions at the side of cloud computing, artificial intelligence, and cybersecurity, supporting companies to thrive inside virtual technology. It usually ranks the various pinnacle consulting groups and is identified for its commitment to sustainability and diversity.
Role Overview:
Accenture seeks an IT Service Management Representative for its Bengaluru vicinity. This complete-time position entails dealing with IT manufacturing systems, supporting infrastructure service lifecycles, and ensuring consumer delight. Key obligations of the IT Service Management Representative encompass participating with teams to deploy IT answers, assisting worldwide initiatives, and adhering to Accenture’s protection and structure requirements. Candidates need to have at least 5 years of enjoy, cloud certifications, and a degree. Essential skills encompass IT infrastructure offerings, provider management, communication, and the ability to paint in diverse, international environments. Project management, presentation, and trouble-fixing abilities are wonderful. Fluent English is required.
Roles and Duties Of IT Service Management Representative Job in Bengaluru :
As an IT Service Management Representative, your primary responsibilities revolve around making sure easy operation and delivery of IT offerings within your business enterprise. Here are the top five roles and duties.
Incident Management:
Promptly cope with and remedy IT problems stated by way of customers, minimizing downtime and disruptions to commercial enterprise operations.
Change Management:
Oversee the system of imposing changes to IT structures and infrastructure, ensuring that modifications are well deliberate, examined, and documented to prevent bad impacts.
Service Request Fulfillment:
Handle user requests for IT offerings which include software program installations, access permissions, or device setups, ensuring well-timed and efficient delivery of requested services.
Problem Management:
Investigate root reasons for ordinary IT troubles, coordinating with relevant groups to implement everlasting fixes and prevent destiny occurrences.
Service Level Management:
Monitor and preserve provider-level agreements (SLAs) to ensure that IT offerings meet agreed-upon overall performance standards, and constantly attempt to enhance carrier first-rate and efficiency.
Skills Required For IT Service Management Representative:
In the world of IT Service Management (ITSM), certain capabilities are paramount for fulfillment.
Technical Proficiency: A solid understanding of IT structures, networks, and software is critical. Proficiency in equipment like ServiceNow or Jira is often required.
Communication:
Effective verbal exchange competencies are crucial for liaising among technical teams and non-technical stakeholders. Clear and concise conversation guarantees that everybody is on the equal web page regarding IT offerings and their impact on enterprise operations.
Problem-Solving:
ITSM reps want to be adept at identifying and resolving problems correctly. This calls for robust analytical talents and the capacity to troubleshoot complex technical issues.
Customer Service Orientation:
ITSM is ultimately approximately serving the wishes of internal or external customers. Being empathetic, patient, and conscious of user needs is fundamental to keeping excessive degrees of purchaser delight.
Adaptability:
The IT panorama is constantly evolving, so ITSM reps need to be adaptable and open to analyzing new generations and methodologies. Flexibility is essential for staying in advance in this dynamic challenge.
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