Customer Executive Job Description at Mahindra Logistics
- Job Title: Customer Executive Job Description
- Company: Mahindra Logistics
- Degree: Any Graduate Can Apply
- Salary: INR 3 – 7/- LPA
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Mahindra Logistics, a part of the esteemed Mahindra Group, is taken into consideration as one of India’s most important incorporated logistics and mobility answers companies.
Our various portfolio consists of delivery chain control, company mobility, and warehousing solutions, catering to an extensive spectrum of industries. We are devoted to fostering innovation, sustainability, and excellence in every provider we deliver.
Customer Executive Job Description:
The Customer Executive at Mahindra Logistics is liable for handling client interactions, ensuring a pleasant diploma of customer pride, and helping logistics operations.
This role entails coordinating with numerous inner teams, coping with purchaser queries and court docket cases, and making sure of seamless provider shipping. The perfect candidate will possess great verbal exchange competencies, a consumer-centric mindset, and a proactive approach to problem-solving.
Key Responsibilities:
1. Customer Interaction and Relationship Management:
- Serve because the number one element of contact for customers, addressing their inquiries and concerns promptly and professionally.
- Build and preserve sturdy relationships with customers to foster loyalty and make sure of repeat organization.
- Understand consumer wishes and offer tailored logistics solutions to meet their requirements.
2. Service Delivery and Coordination:
- Coordinate with internal teams, which consist of operations, warehousing, and transportation, to ensure nicely timed and correct carrier transport.
- Monitor the repute of logistics operations and provide normal updates to customers.
- Proactively discover capability troubles in carrier shipping and put in force corrective measures to save you disruptions.
3. Issue Resolution:
- Handle purchaser court cases and problems, investigating root reasons and enforcing powerful answers.
- Escalate complex problems to senior managers whilst vital and observe as much as make certain choices.
- Maintain a log of client lawsuits and resolutions to tune styles and enhance service awesome.
4. Documentation and Reporting:
- Ensure all client interactions and transactions are documented appropriately and nicely timed inside the CRM device.
- Prepare and gift regular reviews on consumer comments, carrier performance, and operational metrics.
- Analyze consumer feedback to pick out regions for development and work with applicable teams to put into effect modifications.
5. Sales and Business Development Support:
- Assist the sales crew in identifying new organization possibilities and growing the customer base.
- Participate in client conferences and displays to expose Mahindra Logistics’ skills and services.
- Support advertising tasks by offering client insights and comments on promotional sports.
Required Skills and Qualifications:
1. Educational Background:
- Bachelor’s diploma in Business Administration, Logistics, Supply Chain Management, or an associated discipline.
2. Experience:
- Minimum of 2-three years of experience in customer support, logistics, or a related field.
- Proven music file for dealing with patron relationships and resolving problems effectively.
3. Skills:
- Excellent verbal and written verbal exchange abilities.
- Strong interpersonal abilities with the capability to build and maintain relationships.
- Problem-fixing and analytical skills to come to be aware about problems and put into effect powerful solutions.
- Proficiency in the use of CRM software programs and different purchaser control tools.
- Ability to artwork below stress and control a couple of responsibilities concurrently.
Benefits:
- Competitive income and standard overall performance-based totally completely incentives.
- Comprehensive medical insurance and wellness packages.
- Professional development possibilities and non-stop knowledge of the environment.
- Supportive and collaborative organization tradition.
How to Apply:
Interested applicants are invited to put up their resume and cover letter through our careers portal [Insert Application Link] or e-mail [Insert Email Address]. Please include “Customer Executive Application” inside the task line.
Join Mahindra Logistics and be part of a dynamic institution that drives innovation and excellence inside the logistics enterprise. We stay up to welcome you to our circle of relatives!
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