- Job Title: Job in Technical Support
- Company: JustAnswer
- Degree: Any Graduate Can Apply
- Salary: Rs. 18,000 – 45,000/- PM
- Location: Remote
- Experience: Freshers/Experienced Both Eligible
Company Overview:
JustAnswer is a quick-growing, progressive platform that connects people with confirmed experts in diverse fields, offering short and correct answers to their questions.
We are committed to handing over fantastic customer service and technical support to make sure an unbroken user revels in. Our crew is dedicated to fostering a collaborative and inclusive painting environment in which every member’s contribution is valued.
Job in Technical Support
We are in search of a skilled and committed Technical Support Specialist to sign up for our dynamic group. The best candidate will possess a sturdy technical historical past, extremely good hassle-fixing skills, and an ardor for helping clients.
As a Technical Support Specialist, you’ll be the first point of contact for our users, presenting vital technical help and ensuring their problems are resolved efficaciously and efficiently.
Key Responsibilities:
1. Customer Assistance:
- Respond to purchaser inquiries and technical troubles through email, chat, and speaking.
- Provide clear, concise, and empathetic conversation to assist users remedy their troubles.
- Guide clients through troubleshooting steps to resolve technical troubles associated with the JustAnswer platform.
2. Technical Troubleshooting:
- Diagnose and clear up technical problems associated with internet site functionality, personal accounts, charge processing, and more.
- Utilize sources and equipment to become aware of answers to purchaser problems.
- Escalate complicated troubles to higher-stage assistance or specialized teams when necessary.
3. Documentation and Reporting:
- Document all client interactions, technical issues, and resolutions accurately in the help ticketing device.
- Identify and file recurring technical issues to the improvement team for additional research and backbone.
- Contribute to the introduction and upkeep of a comprehensive expertise base for inner and outside use.
4. Collaboration:
- Work intently with different groups of individuals, together with technical assistance, development, and customer service teams, to solve patron problems.
- Share insights and feedback with group individuals to enhance common customer support strategies.
- Participate in crew conferences, training classes, and ongoing expert development possibilities.
5. Product Knowledge:
- Maintain a deep knowledge of the JustAnswer platform, such as its functions, functionalities, and commonplace technical troubles.
- Stay updated on new product releases, updates, and industry trends to provide accurate and timely guidance to clients.
- Assist in checking out new capabilities and functionalities to ensure a clean rollout to customers.
Qualifications and Skills:
- Education: A bachelor’s degree in laptop technology, information technology, or an associated field is favored but not required. Relevant work enjoyed could be considered.
- Experience: At least 2 years of enjoy in a technical help or customer service position, ideally in a tech-pushed enterprise.
- Technical Skills: Proficiency in troubleshooting web-based totally applications, know-how of web technologies (HTML, CSS, JavaScript), and familiarity with CRM and ticketing structures.
- Communication Skills: Excellent written and verbal conversation abilities, with the capability to explain technical standards to non-technical users in a clean and concise manner.
- Problem-Solving: Strong analytical and trouble-fixing talents, with a keen interest in elements.
- Customer Focus: Demonstrated commitment to providing extraordinary customer service, with a affected person and empathetic technique to handling patron troubles.
Why Join Us?
- Innovative Environment: Be part of a forward-wondering business enterprise that values creativity and innovation.
- Professional Growth: Opportunities for career development and expert improvement.
- Work-Life Balance: Flexible working hours and remote work options.
- Inclusive Culture: A numerous and inclusive workplace that values and respects each man or woman.
- Competitive Compensation: A competitive salary package deal, such as advantages and overall performance-based total incentives.
How To Apply:
To follow for the Technical Support Specialist role, please publish your resume and a cowl letter detailing your applicable revel and why you are a terrific healthy for this position. We look forward to reviewing your application and probably welcoming you to the JustAnswer group.
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