Application Support Job at Aon Corporation | New Opportunity

Application Support ensures the smooth operation and maintenance of software applications, addressing user issues, troubleshooting errors, and implementing updates. It involves close collaboration with development teams to enhance functionality and provide technical assistance for optimal application performance.

• Job Role: Application Support
• Salary: Not Disclosed
• Location: Bengaluru, Karnataka
• Company: Aon Corporation

About Company:

Aon Corporation is a leading worldwide professional services corporation imparting a vast range of threat, retirement, and fitness answers. Headquartered in London, Aon operates in over one hundred twenty nations, turning in information-driven insights to help customers navigate complicated business challenges. The firm is devoted to fostering an inclusive and varied workplace, leveraging innovative eras to force better selection-making. Aon’s Strategy and Technology Group (STG) exemplifies its forward-questioning technique, presenting contemporary solutions and consulting offerings tailor-made to the coverage market.

Role Overview:

Aon Corporation in Bengaluru seeks a full-time Application Support Analyst for its Strategy and Technology Group (STG). The Application Support role includes troubleshooting software packages, managing assist table tickets, and participating with inner and external companions. Applicants must have a B.E/B. Tech or equal degree and 4-7 years of relevant experience. Key responsibilities of Application Support encompass trouble triaging, understanding base preservation, and assisting with major incidents. The Application Support position offers a hybrid running fashion, a cab facility, and a comprehensive blessings package. Aon emphasizes range, non-stop mastering, and nicely-being, ensuring a supportive and flexible work environment.

Key Responsibilities Of Application Support :

Issue Triaging and Validation:

You could be answerable for triaging issues mentioned by way of customers and internal teams based totally on their severity and alertness area. Validating those problems to make certain they can be reproduced is important to supplying correct solutions.

Knowledge Management:

Building and preserving a complete understanding base is crucial. This repository will help you and your group address Level 2 (L2) troubles correctly, contributing to quicker hassle decisions and information sharing.

Client and Team Interaction:

Regularly engage with clients and inner companions to collect know-how and define approaches. This consists of answering queries together with your in-depth product expertise and imparting hand-over notes to different team contributors as needed.

Learning and Development:

Continuously extend your information of the product to address extra complex problems and live updated on new functionalities. You will also pick out tendencies and regions for product development, contributing to the roadmap overview.

Ticket Management:

Collaborate with the Level 1 (L1) support and improvement teams to ensure green price tag management. You will provide monitoring help to song key metrics like price ticket throughput and backbone instances.

Major Incident Support:

Play a necessary position in handling and resolving primary incidents, offering both management and resolution activities to decrease downtime and impact.

Training and Documentation:

Create and supply education substances for each internal group and external customers. Additionally, you will deal with server requests, making sure that they meet operational sta

Knowledge Building: Creating and keeping an expertise base for fixing L2 kind troubles.

Collaboration: Working with L1 aid and the improvement group to manipulate tickets efficiently.

Monitoring Support: Providing monitoring help and tracking key metrics like price tag throughput and determination time.

Incident Support: Supporting primary incidents and contributing to resolution activities.

Product Improvement: Identifying traits for product improvements and contributing to roadmap critiques.

Skills and Experience:

Educational Background: Degree or equal qualification in a computer/enterprise-associated area.

Support Experience: Experience in a software support characteristic at a senior degree.

Technical Knowledge: Supporting hosted applications, ideally in Azure; familiarity with IT Service Management gear and methods (e.g., ITIL); strong understanding of issue control and CMS structures.

Analytical Skills: Strong analytical attitude with the potential to analyze and apply knowledge speedily.

Communication: Clear verbal exchange abilities with a positive attitude and consumer attention.

Time Management: Excellent time management abilities and the capacity to work under pressure.

Collaborative Nature: Proven capability to work effectively with colleagues and clients.

Knowledge Sharing: Willingness to share know-how and foster a supportive subculture.

Benefits and Work Culture:

Comprehensive Benefits Package: Including commuter help.

Diverse Workforce: Encouraging diversity and inclusion.

Work-Life Balance: Agile and inclusive surroundings with Smart Working solutions.

Wellbeing Days: Two “Global Wellbeing Days” each year.

Continuous Learning Culture: Opportunities for studying, sharing, and developing.

Reasonable Accommodations: For people with disabilities in keeping with applicable regulations.

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