Company Overview: Job Opportunities at Firstsource Solutions Ltd. Is an awesome leader inside the commercial enterprise enterprise approach outsourcing (BPO) commercial enterprise corporation, providing an entire portfolio of middle organization and organization-specific services. With a strategic technique that emphasizes technique normal average performance and effectiveness, Firstsource integrates deep device records and centered analytics with sensible reengineering to deliver terrific solutions. The business enterprise employs a Rightshoring model to provide services that align with clients’ commercial employer organization targets and charge cut price strategies, ensuring incredible and charge-inexperienced provider delivery. Firstsource is hiring freshers for the role of Customer Support Executive.
Firstsource’s operations are designed to cope with the monetary need for high-quality services at reduced prices, supporting companies live aggressive and progressive. The corporation organization specializes interior the perfect goals of every patron, striving to deliver measurable issuer upgrades and introduced charge. With a personnel of over 25,000 employees unfold all through 44 centers in four nations, Firstsource leverages its huge experience and skills to serve customers in Telecom, Banking & Financial Services, Insurance, Media, Publishing, and Healthcare sectors. Their answers cowl the whole consumer lifecycle, from Customer Acquisition and Services to Transaction Processing, Collections & Accounts Receivables Management, and Research & Analytics.
Job Description of Customer Support Executive
Position: Customer Support Executive
Experience Required: 0 – four years
Salary: ₹2.Seventy 5 – ₹three.25 Lacs P.A.
Location: Hyderabad
Interview Dates: 7th June – sixteenth June
Time: 11.00 AM – five.30 PM
Venue: FirstSource Solutions Ltd., 1st Floor, BSR Tech Park, Nankramguda Village, near WIPRO Circle
Contact: Abhishek (8107680816)
Requirement Details
Educational Qualifications: Minimum twelfth surpassed
Work Experience: Freshers or candidates with not much less than 1 one year of enjoy in a BPO or related enterprise
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Key Responsibilities
As a Customer Support Executive at Firstsource, you will be responsible for:
Customer Interaction:
Responding to purchaser calls and addressing quite a few issues.
Providing correct updates and processing records into the device(s).
Problem Resolution:
Resolving patron troubles right away and taking possession of consumer commitments.
Collaborating with top notch team human beings at the identical time as a purchaser question cannot be resolved on the number one trouble of touch.
Communication:
Communicating absolutely the usage of clean English to deliver statistics and answers effectively.
Maintaining a professional demeanor and treating all clients with empathy, appreciate, and interest.
Problem-Solving:
Demonstrating the functionality to treatment troubles with the resource of the usage of locating solutions aligned with the customer’s thoughts-set.
Ensuring all commitments to customers are met.
Teamwork:
Consistently taking walks collectively, trusting every one-of-a-kind, and attractive in optimistic conversations for the advantage of the group.
Job Opportunities at Firstsource Need Qualification and Skills
Preferred Educational Qualifications:
Minimum educational requirement is 12th grade passed.
Preferred Work Experience:
Freshers are welcome, irrespective of the reality that applicants with as a lot as 4 years of revel in in a BPO or associated corporation are desired.
Candidates want to have enjoy in handling consumer interactions and hassle resolution.
Key Skills:
Strong verbal and written verbal exchange competencies.
Proficiency in coping with purchaser queries and resolving troubles successfully.
Ability to artwork in a crew surroundings and collaborate efficaciously with others.
High stage of private and expert integrity.
Proactive problem-solving capabilities and a purchaser-centric approach.
Why Firstsource
1. Industry Leadership and Innovation:
Firstsource is recognized as a frontrunner within the BPO enterprise organisation, constantly innovating to supply advanced service remarkable. Working with Firstsource manner being a part of a organization that values way efficiency and leverages advanced analytics and reengineering for top of the street consequences.
2. Comprehensive Service Portfolio:
Firstsource offers a huge variety of offerings for the duration of numerous industries, providing personnel with the opportunity to paintings on numerous tasks and gain big revel in in one-of-a-kind domains.
3. Rightshoring Model:
The Rightshoring version ensures that offerings are brought correctly and rate-efficiently, assembly customers’ enterprise business enterprise goals on the equal time as preserving superb requirements. This version allows a global mindset and presents personnel with exposure to worldwide extremely good practices.
4. Focus on Employee Development:
Firstsource locations a sturdy emphasis at the development and boom of its personnel. The corporation gives schooling and career improvement opportunities, supporting employees decorate their skills and gather their expert dreams.
5. Collaborative Work Environment:
Employees at Firstsource art work in a collaborative surroundings wherein teamwork and mutual be given as proper with are specially valued. This fosters a effective paintings way of existence and promotes collective problem-fixing and innovation.
6. Commitment to Quality:
Firstsource is dedicated to delivering measurable agency enhancements and rate to its customers. Employees make contributions to keeping the corporation’s reputation for awesome and reliability, developing a large effect on customer satisfaction.
7. Customer-Centric Approach:
Firstsource prioritizes meeting the individual desires of its customers, making sure that services are tailor-made to deliver the great viable effects. Employees are empowered to make alternatives that enhance customer revel in and pleasure.
8. Competitive Compensation:
The employer enterprise gives aggressive salaries and benefits, making sure that employees are rewarded for his or her tough paintings and resolution. This consists of possibilities for financial growth and stability.
Conclusion
Joining Firstsource as a Customer Support Executive offers a very specific possibility to artwork with a amazing BPO enterprise corporation that values innovation, outstanding, and consumer satisfaction. The feature gives a platform to amplify crucial capabilities in customer support, trouble choice, and teamwork, with enough opportunities for profession improvement. With a dedication to employee improvement and a collaborative art work environment, Firstsource is an incredible vicinity for stimulated human beings to boom their careers and make a huge impact. If you are prepared to be a part of a dynamic and ahead-questioning company, practice now and embark on a profitable adventure with Firstsource.
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