- Job Title: Customer Support Job
- Company: Tech Mahindra
- Degree: Any Graduate Can Apply
- Salary: INR 3 – 7/- LPA
- Location: Multiple Location
- Experience: Freshers/Experienced Both Eligible
About Tech Mahindra:
Tech Mahindra, a part of the Mahindra Group, is a leading company of digital transformation, consulting, and commercial enterprise re-engineering offerings. With over a hundred twenty-five,000 personnel across ninety countries, Tech Mahindra is dedicated to leveraging next-generation technologies to assist organizations in reimagining their businesses. Our commitment to fine and consumer delight is pondered in our ISO 9001:2008 certification and our attention to continuous development.
Job Overview: Customer Support Job
We are looking for enthusiastic and consumer-centric people to join our Customer Support crew. As a Customer Support Representative, you will be the primary point of contact for our customers, presenting them with excellent providers and assistance. Your position might be pivotal in making sure patron satisfaction and loyalty, which might be the center of our enterprise objectives.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls, emails, and chat queries from clients regarding diverse products and services provided with the aid of Tech Mahindra. Ensure all interactions are carried out professionally and with politeness.
- Issue Resolution: Identify and assess clients’ needs to gain delight. Provide correct, legitimate, and whole statistics by using the proper methods/tools. Resolve client proceedings directly and correctly, ensuring a high-quality consumer experience.
- Technical Support: Offer basic technical support to customers experiencing troubles with our products or services. Escalate more complicated issues to an appropriate technical team while important.
- Documentation: Maintain special and correct facts of purchaser interactions, issues, and resolutions within the client dating management (CRM) device. This guarantees continuity in the provider and permits for seamless observe-up.
- Follow-up: Conduct compliance with calls or emails to make sure that customer troubles are resolved to their pride and to gather feedback at the carrier provided.
- Team Collaboration: Work closely with other crew participants, including technical aid, sales, and account management groups, to make certain complete carriers and help for our customers.
- Product Knowledge: Stay updated on Tech Mahindra’s services and products, as well as enterprise traits, to provide informed aid and recommendations to customers.
- Performance Metrics: Meet or exceed performance targets, which include purchaser satisfaction scores, reaction instances, and resolution times.
Qualifications and Skills:
- Education: A bachelor’s diploma in any subject. A diploma in laptop technology, information technology, or an associated discipline is a plus.
- Experience: Prior experience in a customer support or aid role, preferably in the IT or telecom industry. Experience with CRM systems is fine.
- Skills: Excellent verbal and written conversation skills.
Strong hassle-fixing skills and interest in detail.
Ability to multitask, prioritize, and manipulate time efficiently.
Proficiency in the use of computers and software applications.
Patience and empathy in handling customers. - Personal Attributes:
- Customer-Oriented: An authentic preference to help and assist clients, with a pleasant and approachable demeanor.
- Team Player: Ability to paint collaboratively inside a team and make a contribution to a positive team environment.
- Adaptable: Willingness to evolve to changing conditions and research new abilties as required.
- Resilient: Ability to deal with disturbing situations and tough clients with composure and professionalism.
Work Environment:
- Schedule: Flexibility to paintings in shifts, which includes evenings, weekends, and holidays, as customer service is a 24/7 operation.
- Location: Work from today’s workplace centers or remotely, relying on the requirements of the role and current business enterprise rules.
Benefits:
- Competitive salary and overall performance-primarily based incentives.
- Comprehensive health insurance and health packages.
- Opportunities for career development and professional improvement.
- Employee recognition applications and a supportive paintings lifestyle.
How To Apply:
Interested candidates are endorsed to apply through our profession portal at the Tech Mahindra internet site. Please consist of your resume and a cowl letter highlighting your applicable enjoy and why you are an excellent suit for this role.
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