Company Overview: Sutherland is a global enterprise method outsourcing (BPO) corporation focusing on offering customer support, technical assistance, and organization operations answers. With a strong emphasis on innovation and the era, Sutherland has mounted itself as a pacesetter in the BPO company. The organization serves customers at some unspecified time in the future of numerous sectors, which incorporates finance, healthcare, retail, and technology, turning in top-notch company and beneficial beneficial useful resource to beautify customer experience and enterprise overall performance. Job Opportunities at Sutherland is hiring freshers for the role of International Semi Voice Process. Sutherland’s self-control to excellence, coupled with its international presence, makes it an appealing vacation spot for specialists searching out a dynamic and profitable profession.
Job Description
Position: International Semi Voice Process
Experience Required: Freshers and Experienced
Salary: Not Disclosed
Location: Hyderabad
Interview Dates: Immediate hiring; Walk-in interviews from 10 AM to two PM
Venue: Sutherland, 7th floor, Divya Sree Building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089
Contact Person: HR Santoshi
Contact Number: 9014316036
Requirement Details of Semi Voice Process
Educational Qualifications:
Both undergraduates and graduates are eligible to use.
Graduation is not required.
Work Experience:
Freshers and professional applicants can observe.
Employment Type:
Full Time, Permanent
Role Category:
Operations Support
Industry Type:
BPO / Call Centre
Key Responsibilities
As an employee within the International Semi Voice Process at Sutherland, you may be accountable for:
Customer Interaction:
Handling calls from global customers, especially from the U.S. And Dubai, to deal with diverse product, provider, or technical useful resource issues.
Problem Resolution:
Providing answers to consumer problems and making sure a immoderate degree of purchaser satisfaction.
Using your verbal exchange capabilities to remedy client queries successfully and successfully.
Communication:
Demonstrating high-quality communique abilities to deliver statistics really and as it want to be.
Utilizing every verbal and written communication to help customer interactions.
Operational Support:
Participating in the operational factors of the project, which can also encompass administrative duties associated with customer service.
Shift and Schedule:
Working in 24/7 shifts with rotational week-offs, ensuring availability to cope with patron queries constantly.
Transportation:
Availing the two-manner cab facility supplied for night time time time time shifts, indoors a 25 km radius from the place of work premises.
Job Opportunities at Sutherland Need Qualification and Skills
Essential Skills:
Fluency in English with remarkable communication talents.
Strong hassle-solving abilities and a client-centric technique.
Ability to artwork correctly in a group and collaborate with others.
Basic understanding of customer support and beneficial useful aid strategies.
Preferred Skills:
Previous revel in in a BPO or customer support surroundings is extremely good however no longer compulsory.
Comfortable on foot from the administrative center and coping with global calls.
Why Sutherland
1. Professional Growth:
Sutherland gives a dynamic art work surroundings in which you can increase crucial abilities in customer support, hassle desire, and verbal exchange. You have to have the possibility to check diverse products and services, improving your information and information.
2. Career Development:
The corporation gives good enough opportunities for profession development, with non-save you training, mentorship, and comments that will help you broaden professionally. Whether you’re a greater energizing or an professional expert, Sutherland permits your career aspirations.
3. Learning and Skill Building:
Working at Sutherland lets in you to assemble transferable capabilities which is probably valuable at some stage in industries. You will benefit insights into client behavior, boom emotional intelligence, and research effective hassle-fixing strategies.
4. Collaborative Environment:
Sutherland fosters a collaborative paintings way of existence wherein teamwork and mutual assist are pretty valued. Employees interact in great conversations and artwork collectively to accumulate commonplace desires, developing a excessive pleasant and inclusive place of business.
5. Competitive Compensation and Benefits:
The enterprise organization gives aggressive salaries and advantages, making sure that employees are nicely-compensated for their tough art work and electricity of will. Additional perks encompass transportation centers and a supportive paintings environment.
6. Commitment to Diversity and Inclusion:
Sutherland is an equal possibility organisation, embracing variety and inclusion in its body of employees. The enterprise employer respects and values the right backgrounds, perspectives, and evaluations of its personnel.
7. Immediate Opportunities:
With urgent hiring for the International Semi Voice Process, Sutherland offers instant undertaking opportunities for eligible candidates. This permits you to start your profession fast and gain treasured enjoy within the BPO company.
Conclusion
Joining Sutherland as a Customer Support Executive within the International Semi Voice Process offers a very specific opportunity to artwork with a prime BPO business corporation that values innovation, exquisite, and patron delight. The role offers a platform to boom crucial abilities in customer service, hassle decision, and teamwork, with sufficient possibilities for profession improvement. With a dedication to employee development and a collaborative paintings environment, Sutherland is a extremely good area for added approximately humans to boom their careers and make a sizeable effect. If you’re prepared to be a part of a dynamic and beforehand-thinking business enterprise employer, workout now and embark on a profitable journey with Sutherland.
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