Customer Technical Analyst II Provides advanced technical assistance and troubleshooting for customers resolves complex issues, and guarantees the most useful provider transport. Customer Technical Analyst II Collaborates with teams to broaden answers and enhance procedures. Requires strong verbal exchange abilties and deep technical knowledge in relevant domains.
- Job Role: Customer Technical Analyst II
- Salary: ₹ 3.3 Lakhs to ₹ 15.0 Lakhs per year
- Location: Pune, Maharashtra
- Company: Mastercard
- Job Type: Full-time
- Qualifications: bachelor’s degree
About Company:
Mastercard is a global chief within the payments generation industry, dedicated to connecting and powering an inclusive digital financial system. They are conscious of making transactions safe, easy, smart, and on hand via secure statistics and networks. Mastercard collaborates with individuals, monetary establishments, governments, and agencies worldwide, leveraging innovation and partnerships to release ability. The organization promotes a way of life of inclusion, respecting individual strengths and reviews to force higher teamwork, innovation, and commercial enterprise outcomes.
Job Overview:
Mastercard is in search of a Customer Technical Analyst II to join their Payment Gateway Services Division in Pune, Maharashtra. This role entails offering 1st and 2d-degree technical assistance to both internal and outside clients of Mastercard. The Customer Technical Analyst II role requires a blend of technical knowledge, effective conversation abilities, and the capacity to paint in hybrid surroundings, combining remote paintings with office presence.
Responsibilities Of Customer Technical Analyst II Job in Pune :
Technical Support:
- Providing 1st and second-stage technical guides to Mastercard inner and external clients.
- Handling technical incidents through the CRM machine and escalating to the Engineering group as wished.
- Managing the management of service provider onboarding, profile configuration, and reporting.
- Communicating with customers, companions, and different Mastercard departments in the course of incidents and for trendy reporting.
Administration and Reporting:
- Completing each day, weekly, and monthly management obligations.
- Conducting each day handover conferences with UK and US teams to ensure compliance with the solar aid.
- Preparing information and evaluation for monthly and ad hoc discussions with management.
Team Collaboration and Development:
- Collaborating effectively with international teams to hold continuous aid coverage.
- Developing and keeping expertise of Mastercard services and products.
- Adhering to Mastercard regulations and methods, ensuring compliance in all sports.
Customer Service Excellence:
- Meeting and exceeding purchaser-unique Service Level Agreements (SLAs).
- Following enterprise suggestions to offer required ranges of aid based on COPC standards.
- Preparing and distributing communications to clients and companions.
Required Skills and Experience For Customer Technical Analyst II:
Technical Skills:
- Experience in a technical customer service position.
- Basic know-how of the internet, net programming languages, networking, and SQL.
- Familiarity with CRM systems and Microsoft Office packages.
Communication Skills:
- Proven capability to communicate successfully and paint collaboratively with a numerous target audience.
- Ability to alter language fashion to satisfy the desires of different audiences.
Industry Knowledge:
- Knowledge of e-commerce and bills enterprise products and services is preferred.
Problem-Solving and Analytical Skills:
- Strong problem-solving talents with a solid music record of coping with technical incidents.
- Ability to investigate statistics and prepare reviews for management discussions.
Work Environment:
- Flexibility to work in a hybrid painting environment, along with operating from the office as required.
- Willingness to paintings rotational shifts, typically overlaying Asia commercial enterprise hours starting as early as 7 am IST.
Why MasterCard?
Global Impact: Mastercard’s international presence and influence inside the fintech industry offer a platform to make a tremendous effect on global payment technology.
Innovative Environment: The enterprise fosters innovation, imparting opportunities to paintings with modern-day technologies and solutions in monetary services.
Career Growth: Mastercard helps career development via schooling and development, supplying clean paths to progress in technical and management roles.
Collaborative Culture: A collaborative and numerous paintings environment that encourages teamwork and knowledge sharing.
Purpose-Driven Work: Contributing to solutions that enhance financial inclusion and digital safety globally, aligning with private and expert values.
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