Job Title: International Semi Voice Process
Company: Sutherland
Degree: Graduation not required
Salary: 2.25-3.75 Lacs. P.A.
Location: Hyderabad, Telangana, India
Experience: 0–3 years
Company Overview: Sutherland is an international virtual transformation agency business agency enterprise that reimagines the way businesses carry out to supply splendid customer recollections. With a presence in over 20 global locations, Sutherland leverages its deep enterprise data, superior analytics, and era to assist customers collect measurable commercial business enterprise agency effects. The enterprise corporation offers a wide type of offerings, along with client engagement, technical useful resources, other time-workplace operations, and analytics. Sutherland is dedicated to fostering a numerous and inclusive artwork environment in which employees can thrive and innovate.
Job Responsibilities of International Semi Voice Process
As a government inside the International Semi Voice Process at Sutherland, you will be responsible for:
Handling International Calls: Manage calls from customers in several global places, along thing the U.S. And Dubai, providing product and carrier help or technical assistance.
Customer Issue Resolution: Address and remedy purchaser problems efficiently, ensuring immoderate degrees of client satisfaction.
Documentation: Maintain accurate records of client interactions and transactions.
Communication: Communicate clearly and successfully with clients, demonstrating exceptional spoken
English skills.
Team Collaboration: Work collaboratively with first-rate institution human beings and departments to make sure seamless enterprise transport.
Shift Management: Be bandy to paintings in 24/7 shifts with rotational week offs, adapting to the dreams of the hobby.
Qualification and Skills
Preferred Candidate Profile:
Fluent in English: Must be very personal, with incredible verbal exchange capabilities in English.
Education: Both undergraduate and graduate candidates are welcome to apply.
Experience: Open to fresher and people with up to 3 years of experience.
Availability: Immediate joiners are desired, and applicants ought to be cushy, operating from the place of work.
Location: Candidates should be primarily based total inner 25 kilometers of the place of business premises in Hyderabad, as there can be no provision for digital interviews or relocation assistance.
Interview Process: The choice manner consists of HR screening, an evaluation spherical, and an operation spherical.
Skills Required:
Excellent Communication Skills: Strong verbal and written conversation abilities.
Customer Service Orientation: A passion for imparting amazing customer service.
Problem-solving: Ability to address patron queries and lawsuits effectively.
Adaptability: Flexibility to paintings in a single in each of a kind shifts and manipulates a dynamic artwork environment.
Why Sutherland?
Career Growth
At Sutherland, you may have the possibility to boost your emotional intelligence, deepen your know-how of services and products, and assemble transferable abilities. The commercial enterprise corporation offers a supportive environment wherein you can broaden professionally and, in my view.
Learning Opportunities
You’ll benefit from sizable records about customer support operations, which embody the manner to train clients without sporting earnings and the way to treat troubles efficaciously.
Benefits
Sutherland offers a -way cab facility for night time shifts, an aggressive earnings bundle deal, and a collaborative art work environment. Employees can also engage in trouble tasks to enhance their competencies and career opportunities.
Summary of Sutherland
Sutherland is a pacesetter inside the BPO and virtual transformation place, assisting corporations spherically the vicinity supplying advanced patron evaluations. The business agency company’s hobby of innovation, variety, and worker improvement makes it an appealing business enterprise organization for people looking to have a career in customer service and operations. Sutherland’s strength of will to excellence is pondered in its rigorous preference system and whole schooling applications that equip employees with the abilities to reap an aggressive agency.
How to Apply
To work for the International Semi Voice Process function at Sutherland, comply with the following steps:
Prepare Your Documents:
Resume: Ensure your resume is up-to-date and consists of your touch information and applicable enjoy.
Aadhaar Card: Bring a hard replica of your Aadhaar card.
Vaccination Certificate: Ensure you have been given a duplicate of your vaccination certificates.
Walk-in for an Interview:
Location: Sutherland, seventh floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089.
Time: Walk-ins are time-honored from 10 AM to 2 PM.
Contact Person: HR Santoshi (Reference ID: HR Santoshi has to be referred to on your resume).
Contact Number: 9014316036 for extra information and to time desk your interview rounds.
Interview Process:
The interview manner includes an HR spherical, an evaluation spherical, and an operation spherical to evaluate your suitability for the region.
Join Sutherland to be a part of a dynamic organization that values excellence, innovation, and client delight. Apply now to kick-start your career in an international commercial enterprise organization employer that offers sufficient possibilities for boom and learning.
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