- Job Title: Customer Delight Associate
- Company: Kuku FM
- Degree: Any Graduate Can Apply
- Salary: INR 3 – 7/- LPA
- Location: Remote
- Experience: 0-1 year of Experience
About Kuku FM:
Kuku FM is India’s most important audio content material fabric platform that gives splendid, enticing audio memories throughout several genres which includes audiobooks, stories, publications, and podcasts.
Our mission is to democratize and get proper access to know-how and leisure through the electricity of audio, empowering masses of lots to enhance their lives with a full-size content material cloth.
Job Overview: Customer Delight Associate
As a Customer Delight Associate at Kuku FM, you may play a vital role in ensuring a splendid patron revel. You can be the number one factor of touch for our users, addressing their queries, resolving problems, and gathering comments to beautify our offerings. Your strength of mind for customer satisfaction will contribute immediately to the growth and retention of our individual base.
Key Responsibilities:
1. Customer Support:
- Respond at once and professionally to patron inquiries through e-mail, chat, and social media channels.
- Handle an excessive quantity of interactions at the same time as keeping best and purchaser delight.
- Provide correct, legitimate, and complete statistics through the usage of the proper strategies/tools.
2. Issue Resolution:
- Diagnose and resolve technical and service-related troubles by means of clients.
- Escalate unresolved problems to the right inner agencies and observe as lots as make sure resolution.
- Keep precise facts of consumer interactions, troubles, and resolutions inside the CRM device.
3. Customer Feedback:
- Gather client remarks through various channels and relay insights to the product and content material companies.
- Identify dispositions in patron troubles and endorse upgrades to decorate the man or woman experience.
- Assist with the improvement and implementation of purchaser pride surveys.
4. Proactive Engagement:
- Reach out to customers proactively to ensure their delight and deal with ability troubles earlier than they decorate.
- Educate clients about new functions, updates, and first-rate practices to maximize their entertainment of Kuku FM.
5. Collaboration:
- Work carefully with the advertising and marketing and advertising, product, and content groups to stay up to date on new releases and skills.
- Participate in crew meetings and offer insights primarily based totally on customer interactions.
- Assist in developing and updating guide documentation, FAQs, and guides.
6. Continuous Improvement:
- Stay informed approximately enterprise tendencies and great practices in customer support and engagement.
- Actively trying to find possibilities to enhance strategies and enhance the purchaser revel in.
- Participate in education and development programs to enlarge your knowledge set and data.
Qualifications and Skills:
1. Education:
- Bachelor’s diploma in any trouble.
- Additional certification in customer support or related fields is a plus.
2. Experience:
- 0-1 year of experience in customer service or an associated position.
- Experience in the tech or media business enterprise is desired.
3. Skills:
- Excellent verbal and written conversation abilities.
- Strong trouble-fixing talents and interest in elements.
- Proficiency in the utilization of CRM software program software software and customer support tools.
- Ability to multitask and control time correctly in fast-paced surroundings.
- Empathy and patience while dealing with patron troubles.
Why Join Kuku FM?
- Impactful Work: Being part of a task-pushed corporation is reworking how humans consume records and enjoyment.
- Dynamic Environment: Join a brief-growing startup with a collaborative and inclusive culture.
- Growth Opportunities: Take advantage of expert improvement and career development opportunities.
- Perks and Benefits: Competitive income and blessings bundle.
- Flexible on foot hours and a ways off painting alternatives.
- Health and fitness programs.
- Access to pinnacle fee content material fabric fabric on Kuku FM.
How to Apply:
Interested applicants are invited to ship their resume and a cover letter detailing their relevant experience and motivation for turning into a member of Kuku FM to [email address]. Please encompass “Customer Delight Associate Application” in the situation line.
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