Role: Customer Success Associate
Company: Tech Mahindra
Experience: 0 – 2 years
Salary: 1.25-2 Lacs P.A.
Location: Remote, Hiring office located in Delhi / NCR
Customer Success Associate Description
The Customer Success Associate at Tech Mahindra is answerable for ensuring client delight using offering an amazing career and guide. This function entails working carefully with customers to understand their needs, cope with their concerns, and help them gather their preferred effects. The companion will act as a liaison between many of the clients and the commercial enterprise employer, making sure that the clients’ voices are heard and their troubles are resolved properly.
Customer Success Associate Roles
- Customer Support: Address and resolve client queries and troubles.
- Relationship Management: Build and keep sturdy relationships with clients.
- Product Knowledge: Gain deep information on the organization’s products and services to provide accurate data.
- Feedback Collection: Gather purchaser feedback to assist decorate products and services.
- Issue Escalation: Escalate unresolved troubles to suitable corporations.
- Customer Training: Educate clients on product features and utilization.
- Performance Monitoring: Track and examine consumer success metrics.
- Documentation: Maintain correct facts of consumer interactions and transactions.
- Problem-Solving: Identify and solve patron troubles efficiently.
- Team Collaboration: Work with internal groups to improve client experience.
Customer Success Associate Responsibilities
- Responding to Inquiries: Handle incoming purchaser inquiries via smartphone, email, or chat.
- Problem Resolution: Provide solutions to client issues right away and effectively.
- Customer Education: Conduct education training for clients on product use and features.
- Feedback Loop: Collect and relay client feedback to the product development crew.
- Customer Retention: Implement strategies to maintain customers and reduce churn.
- Account Management: Manage purchaser bills and ensure their delight.
- Proactive Outreach: Initiate touch with customers to check on their pleasure and offer assistance.
- Service Improvement: Continuously searching for methods to improve the customer service machine.
- Documentation: Keep centered records of patron interactions and guide sports.
- Escalation Management: Handle and increase complex consumer problems as important.
Customer Success Associate Skills
- Communication: Excellent verbal and written communication abilities.
- Problem-Solving: Strong analytical and hassle-fixing abilties.
- Customer Service: Exceptional customer support capabilities.
- Time Management: Ability to control time and prioritize responsibilities successfully.
- Technical Proficiency: Comfortable with the usage of various software and equipment.
- Empathy: Ability to recognize and empathize with customer desires.
- Adaptability: Flexibility to adapt to converting consumer wishes and environments.
- Teamwork: Ability to work well in a crew setting.
- Attention to Detail: Keen hobby to element in all responsibilities.
- Conflict Resolution: Skilled in coping with and resolving conflicts.
Education and Qualifications
- Bachelor’s Degree: Preferred in Business Administration, Communications, or related subject.
- Customer Service Experience: Prior revel in customer support roles.
- Technical Background: Knowledge of the organization’s products and services.
- Communication Skills: Proficiency in English and each different applicable language.
- Certifications: Customer service or assist-related certifications are a plus.
- Problem-Solving Skills: Proven capacity to remedy customer issues.
- Training Experience: Experience in engaging in training classes for clients.
- Analytical Skills: Ability to analyze purchaser records and remarks.
- Interpersonal Skills: Strong interpersonal capabilities for dating control.
- Software Proficiency: Knowledge of patron dating manipulation (CRM) software program programs.
Customer Success Associate Benefits
- Work from Home: Flexibility to paintings from the consolation of your home.
- Health Insurance: Comprehensive medical medical health insurance insurance.
- Professional Development: Opportunities for non-forestall gaining knowledge of and career boom.
- Paid Time Off: Generous paid day without work regulations.
- Performance Bonuses: Incentives based mostly on overall performance and client delight metrics.
Customer Success Associate Conclusion
The Customer Success Associate function at Tech Mahindra is pivotal for ensuring customer pleasure and retention. This artwork-from-home feature requires notable communique, hassle-fixing, and relationship control capabilities. With a focal point on know-how and addressing consumer wishes, the role gives opportunities for expert growth and development in flexible walking surroundings. The blessings furnished further beautify the attractiveness of this role, making it a first-rate opportunity for those obsessed with consumer success.