Customer Support Associate – in Mumbai (All Areas)/Exp.0 – 2 years/₹ 1.5-2.25 Lacs P.A.
We are hiring a Customer Support Associate to work at home. The position entails resolving patron queries via calls and chat, imparting accurate statistics, and making sure high consumer satisfaction. Ideal applicants ought to have at least an HSC, high-quality verbal conversation talents in English, and the ability to paintings a 9-hour shift (8 hours of work and 1-hour wreck). Both freshers and skilled applicants are welcome. A reliable i5 pc or better is needed. Enjoy competitive pay, expert improvement possibilities, and the ability of running from home. Apply now to sign up for our dynamic group.
Salary :-₹1.5-2.25 Lacs P.A.
Experiences :-0 – 2 years
Qualification :- Intermediate/Any graduates
Role:-Customer Support Associate (Voice Process)
Job Summary:
As a Customer Support Associate, you’ll be answerable for handing over high-quality customer service to our customers through numerous verbal exchange channels which embody cellular cellphone, e mail, and chat. You will help customers with their inquiries, resolve troubles, and make sure a nice purchaser revel in. This feature is right for oldsters which can be detail-oriented, have first rate conversation talents, and revel in hassle-solving.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries through mobile mobile smartphone, e mail, and chat in a nicely timed and professional way.
Issue Resolution: Identify, troubleshoot, and remedy client problems efficaciously, making sure a immoderate diploma of consumer pride.
Documentation: Accurately file purchaser interactions and problems within the customer service tool.
Product Knowledge: Maintain a deep statistics of our products and services to provide correct statistics and assist to customers.
Feedback: Gather patron comments and document it to the relevant departments for non-save you improvement.
Follow-Up: Conduct take a look at-up communications with customers to make certain their troubles are resolved to their pride.
Team Collaboration: Work carefully with corporation business corporation employer organization humans and unique departments to remedy consumer troubles and decorate the general consumer revel in.
Benefits: Customer Support Associate – Work From Home
1. Financial Benefits
Competitive Salary: Receive an attractive repayment bundle deal deal that reflects your experience and ordinary overall performance.
Performance-Based Incentives: Earn extra bonuses and rewards for assembly and exceeding goals.
Retirement Plans: Benefit from alternatives for retirement economic economic monetary financial savings with commercial organization organization contributions.
2. Health and Wellness
Health Insurance: Comprehensive scientific medical health insurance collectively with scientific, dental, and imaginative and prescient plans to make sure your nicely-being.
Paid Time Off: Enjoy beneficent paid break day, together with excursion days, unwell depart, and holidays to balance art work and personal life.
Employee Assistance Program: Access counseling and guide services for private and expert annoying conditions.
3. Professional Development
Training Programs: Participate in ongoing education and improvement packages to enhance your competencies and career growth.
Workshops and Seminars: Attend various workshops and seminars for non-save you analyzing and expert improvement.
4.Work Environment
Work-from-Home Allowance: Receive a stipend to cover expenses related to installing region and preserving your home place of business.
Flexible Schedule: Work bendy hours that accommodate your personal and circle of relatives desires, providing a better artwork-life balance.
Team Events and Activities: Engage in virtual enterprise-constructing sports sports and social sports sports sports sports to foster a experience of network and teamwork.
These benefits are designed to assist your monetary safety, health, professional boom, and desired artwork-life balance, ensuring a worthwhile paintings-from-domestic experience as a Customer Support Associate.
How to Apply
Interested candidates are invited to publish their resume and a cover letter outlining their qualifications and experience. Please send your application to [insert application email] with “Customer Support Associate – Work From Home” within the difficulty line. Ensure your cowl letter highlights your customer service abilities, hassle-fixing skills, and any applicable revel in. Applications are reviewed on a rolling foundation, so early submission is encouraged. Only shortlisted candidates can be contacted for in addition steps. Join us to supply notable customer service and grow your profession from the consolation of your home.
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