Tech Mahindra Walk in Interview in kochi Infopark | Freshers

Tech Mahindra Customer Care Associate/ Up to ₹2,80,000 a year /Exp.1 Yrs /APPLY NOW

To apply for the Customer Care Associate role, go to the organization’s legit career web page and fill out the web software form. Upload your resume and cowl letter, emphasizing your customer service experience and conversation abilties. Alternatively, e-mail your application to the HR branch, such as your resume and a quick cowl letter outlining your suitability for the position. Be certain to monitor the corporation’s social media channels and process portals for updates on utility deadlines and similarly commands.

Jobs Opening in Tech Mahindra; Bachelor Degree Holders Can Apply!

Salary :- Up to ₹2,80,000 a year

Experience :- total work: 1 year (Required)

Qualification :- Graduate and undergraduate both can apply

Job Type :- Full-time /Permanent

Location :- Noida, Uttar Pradesh

Job Description :-

The Customer Care Associate is answerable for managing patron inquiries, imparting records approximately products and services, and resolving troubles efficiently. Key obligations embody answering calls, responding to emails and chat messages, and documenting patron interactions. The characteristic requires splendid verbal exchange talents, The Customer Care Associate a customer-targeted thoughts-set, and the functionality to multitask in a quick-paced surroundings. Previous experience in customer service is preferred however no longer required. The function gives opportunities for growth and expert development in the organization.

Here are the important thing skills required for a Customer Care Associate characteristic, prepared thru subjects:

1. Communication Skills

Verbal Communication: The Customer Care Associate Clear and articulate talking skills for phone interactions.
Written Communication: Proficiency in writing emails and chat responses with proper grammar and tone.

2. Customer Service Orientation

Empathy: Ability to apprehend and relate to purchaser problems.
Problem-Solving: Quick and green resolution of client problems Customer Care Associate.

3. Technical Skills

CRM Systems: Familiarity with consumer relationship manage software.
Basic Computer Skills: Proficiency in using word processors, The Customer Care Associate spreadsheets, and exceptional place of work software program software.

4. Time Management

Multitasking: Handling more than one customer queries simultaneously.
Prioritization: Effectively coping with time and prioritizing duties based totally on urgency.

5.Adaptability and Flexibility

Adaptability: Adjusting to new processes, structures, or consumer requirements.
Flexibility: Willingness to paintings in shifts, along with nights and weekends if required.

Benefits for Customer Care Associate

1. Professional Growth

Training Opportunities: Access to complete schooling applications to beautify customer support capabilities.
Career Advancement: Clear paths for career development to supervisory and managerial roles.

2. Compensation and Benefits

Competitive Salary: An appealing earnings package deal deal deal with average performance-based totally definitely bonuses.
Healthcare Benefits: Comprehensive health, dental, and imaginative and prescient coverage plans.

3. Work Environment

Positive Culture: A supportive and collaborative workplace that fosters teamwork.
Diversity and Inclusion: A commitment to growing an inclusive and severe place of job.

4. Work-Life Balance

Paid Leave: Generous paid time without work, which includes holiday, ill leave, and vacations.
Flexible Schedules: Options for bendy art work hours and shift schedules.

5. Employee Perks

Discounts and Offers: Employee reductions on employer services and products.
Recognition Programs: Regular popularity and rewards for exceptional ordinary overall performance.

Why Customer Care Associate

A Customer Care Associate plays a critical role in enhancing consumer pride by addressing inquiries, resolving troubles, and supplying records about services and products. This function is important for keeping a fantastic brand photograph and ensuring a easy customer revel in. By presenting superb carrier and guide, Customer Care Associates construct robust consumer relationships and make contributions to consumer loyalty and retention. The function offers opportunities for skill development, career increase, The Customer Care Associate and a dynamic work surroundings. If you have a passion for supporting others and revel in trouble-solving, this function is a remarkable fit for creating a significant impact on patron pleasure.

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