Genpact, a renowned international expert offerings organization, is a website hosting a mega walk-in power for Customer Service Voice roles in Gurugram on 27th July 2024. This event is open to applicants with zero to a few years of experience, along with freshers and people looking ahead to results. If you are seeking out a possibility to kickstart your career in a dynamic environment, this will be your threat. Interested candidates need to deliver more than one copy of their resume, a modern-day photograph, and applicable documents. The interviews may be achieved on a primary-come, first-served foundation. Ideal candidates need to have strong conversation abilities and a willingness to analyze.
- Job Role: Voice Process
- Company: Genpact
- Salary: ₹3-4 Lacs P.A
- Location: Gurugram/Gurgaon
- Experience: 0-3 years
- Qualification: Graduate
Interview Details:
- Date: 27th July 2024
- Time: 11:00 AM – 2:00 PM
- Venue: Genpact Office, Ground Floor, Sec-18, Plot 22A&B, Gurugram
About Genpact:
Genpact is an international professional offerings company that specializes in digitally-powered industrial business enterprise method management and services. Established in 1997 as a subsidiary of General Electric, it has advanced into an unbiased entity, serving clients throughout various industries, which incorporates banking, insurance, healthcare, and manufacturing. With a focus on innovation and era, Genpact leverages superior analytics, artificial intelligence, and automation to pressure industrial corporation transformation and decorate operational efficiency. Headquartered in New York City, the commercial enterprise agency operates in more than one worldwide place, the uses lots of specialists devoted to handing over super solutions and offerings to customers worldwide. Genpact is devoted to sustainability and corporate responsibility.
Job Description:
Genpact Walk-In Drive for Voice Process on 27th July 2024
Genpact is organizing a Mega Walk-In Drive for Customer Service Voice Roles, particularly tailor-made for English-speaking applicants. This possibility is open to freshers and those with up to two years of revel in voice techniques. Candidates who are looking forward to their effects or recent graduates (2024 skip-outs) are encouraged to use them.
Key Responsibilities:
As a Customer Service Representative, your role will encompass lots of essential features aimed closer to offering exemplary service to clients:
Responding to Customer Queries: You may be the first point of contact for customers, addressing their inquiries and resolving any worries they will have.
Data Collection Support: Assist in data series efforts to permit the healing of accounts for stop users, ensuring an easy operational technique.
Understanding Client Processes: Develop a deep expertise in purchaser techniques and hints to provide knowledgeable and effective assistance.
Issue Reproduction and Escalation: Accurately reproduces purchaser problems and enhances product insects to the relevant businesses for decision.
Exhibiting Critical Thinking: Demonstrate strong important questioning and analytical talents to cope with client needs and enhance issuer transport.
Qualifications:
Minimum Qualifications:
- A graduate diploma in any problem besides Law.
- Freshers are eligible (which includes result-awaited candidates and 2024 bypass-outs).
- Candidates with up to two years of experience in a voice device are encouraged to use it.
Preferred Qualifications:
- Strong probing capabilities with the ability to analyze and recognize customer goals efficaciously.
- Excellent talent in written and spoken English, which encompasses a neutral English accent.
- Willingness to artwork on a flexible schedule, which may additionally encompass weekend shifts.
What to Bring:
Candidates attending the walk-in interview are required to carry the following documents:
- 3 copies of an updated resume
- 3 passport-sized photographs
- Original Aadhar card
- 2 photocopies of the Aadhar card
Benefits at Genpact:
Health and Wellness Programs: Employees have admission to complete medical health insurance plans, properly packaged, and highbrow fitness sources, promoting basic well-being.
Work-Life Balance: Genpact emphasizes existence stability through bendy operating hours, far-off painting options, and generous go-away policies, enabling personnel to control non-public and professional commitments correctly.
Career Development Opportunities: The employer provides huge schooling packages, mentorship, and development opportunities, ensuring employees can enhance their competencies and develop within the enterprise.
Diversity and Inclusion Initiatives: Genpact fosters a various and inclusive place of work, promoting identical possibilities for all employees and supporting diverse worker aid organizations to have a good time with specific cultures and backgrounds.
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