HCL Walk-In Opportunity:
HCLTech is hosting a MEGA WALK-IN hiring event for Email and Chat Support roles on August 31st. Candidates are required to have good communication skills and a knack for customer support. This is a terrific opportunity to sign up for a dynamic team and grow within the corporation. Interested candidates can walk in for an interview and explore career possibilities at HCLTech. Don’t pass over this threat to be part of a leading global IT services enterprise!
Company: HCL
Salary: Not Disclosed
Location: Hyderabad
Qualification: Any Graduate
Experience: 0-5 years
Job Type: Full-time
Interview Details:
Date & Time: 31st August – 1st September, 10:00 AM – 5:00 PM
Location:
For Email Support & Chat Analyst: Advance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081.
For Customer Support: HCL Tech – H01B – P2 – Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad, India 500081.
Contact Person: Ashish Durgapal
About Company:
HCL Technologies is an international IT offering and consulting organization founded in Noida, India. Known for its innovation and dedication to the era, HCL offers offerings in software program improvement, IT infrastructure management, and business procedure outsourcing. With a sturdy presence in over 50 nations, HCL supports numerous industries inclusive of finance, healthcare, and production.
Job Roles and Responsibilities:
1. Email and Chat Support:
Designation: Senior Analyst (Chat Analyst/Email Analyst)
Responsibilities:
- Provide support through electronic mail and chat, ensuring an excessive degree of purchaser delight.
- Troubleshoot and clear up a variety of ad-serving issues.
- Meet character performance metrics, which include Customer Satisfaction (CSAT) and Total Resolution Time (TRT).
- Escalate problems promptly and successfully control complicated queries.
- Interact with customers to execute campaigns and take care of performance inquiries, reporting, and forecasting.
Skill Set Required:
Communication:
- Excellent written and verbal English conversation abilties are crucial.
- Strong e-mail writing talents with a focal point on customer support and fixing purchaser queries.
- Ability to display empathy, possession, and sincerity when interacting with clients.
Technical:
- Basic know-how in HTML, JavaScript, CSS, web page behavior, and digital commercials.
- Experience with technical troubleshooting.
- Familiarity with advert-serving platforms (e.g., DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture).
Analytical:
- Strong analytical talents to research problems and provide correct resolutions.
- Ability to interpret reports and information to derive meaningful insights.
Customer Service:
- Must be purchaser-oriented, self-motivated, and capable of running with people and large customers.
- Willingness to work in night time shifts and take care of quick-paced surroundings.
Preferred Qualifications:
- Previous enjoyment in tech assistance or digital advertising is fantastic.
- Knowledge of ad optimization, monetization tools, and virtual advertising and marketing.
2. Digital Marketing Role:
Designation: Associate (6 months to 2 years revel in)
Work Location: Kokapet, Hyderabad
Shifts: Night Shifts (US time zone)
Responsibilities:
- Provide e-mail and outbound call help services targeted at troubleshooting and optimizing ad campaigns.
- Manage advert campaigns for Search, Display, Video, Shopping, and Apps, ensuring green difficulty resolution and personalized customer support.
Skill Set Required:
Technical:
- Good information on net architecture and internet concepts.
- Familiarity with social media, digital advertising, ad operations, and optimization tools.
Analytical:
- Ability to research reviews and derive actionable insights.
- A willingness to learn and follow new understanding in practical settings.
Customer Service:
- Strong client orientation with the potential to paint with various clients.
- Positive mindset, open to remarks, and able to carry out properly below stress.
- Willingness to work in a 24/7 environment, in most cases night time shifts.
Benefits at HCL:
Comprehensive Health Insurance: HCL gives considerable health insurance, along with clinical, dental, and imaginative and prescient plans for personnel and their families, ensuring entry to great healthcare.
Career Development: HCL offers strong professional growth possibilities via training packages, mentorship, and educational assistance, empowering employees to increase their abilties and climb the professional ladder.
Work-Life Balance: With bendy painting preparations and generous leave policies, HCL promotes a healthful work-existence balance, accommodating personnel’s non-public and professional needs.
Employee Stock Options: HCL offers inventory options and performance-based incentives, aligning worker pastimes with the business enterprise’s achievement and fostering long-term commitment.
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