HCL Walk-In Opportunity:
HCL is hosting a Mega Walk-in Drive for freshers from September 4th to 6th. This event offers exciting opportunities for entry-level candidates across various roles. It’s an incredible danger to kick-begin your profession with a main tech business enterprise. Be positive to deliver your up-to-date resume and applicable files. For more details on the roles and requirements, go to HCL’s professional web page or contact their recruitment team.
Role: Customer Support Executive (Voice Process)
Company: HCL Technologies
Salary: Up to ₹2.25 LPA
Location: Noida, Ghaziabad, Delhi / NCR
Qualification: Graduate
Experience: Freshers
Interview Details:
Date & Time: 4th September to 6th September 2024, 11:00 AM to 4:00 PM
Location: HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh – 201309
Contact Person: Shivangi Sharma
Contact Number: 09717105994
About Company:
HCL Technologies is a worldwide IT services and consulting organization based totally in India. Known for its know-how in IT and software program solutions, HCL offers services in areas like digital transformation, engineering, and era consulting. With a sturdy presence worldwide, HCL serves various industries, together with banking, healthcare, and production. The company is renowned for its modern method and dedication to turning in exceptional offerings to its customers.
Job Description:
Job Title: Customer Support Executive – Freshers
HCL Technologies is actively in search of individuals for the role of Customer Support Executive. The position typically entails coping with customer service calls for UK and US clients. Freshers who’re obsessed with beginning a profession in customer support are encouraged to attend the stroll-in drive.
Job Responsibilities:
As a Customer Support Executive at HCL Technologies, your number one duties will include:
Handling Inbound Calls: Address customer queries via inbound calls, following the prescribed call flow approaches.
Adherence to Process: Maintain excessive requirements of pleasant and customer service with the aid of adhering to set up approaches and guidelines.
Escalation Procedures: Follow escalation protocols for problems that can’t be resolved on the agent level, ensuring effective first-name resolution.
Break Schedule Adherence: Manage damage schedules while ensuring productivity and availability.
Feedback Implementation: Participate in motivational sports and put into effect comments obtained at some stage in monitoring classes to improve performance.
Data Security: Ensure the safety and confidentiality of consumer records in keeping with company regulations.
Qualification Criteria:
Education:
- Graduates and undergraduates are welcome to use it.
- Regular students and regulation graduates aren’t eligible.
Experience:
- Freshers with no previous revel in customer support are endorsed to apply.
- Experience in handling inbound calls from UK customers is the finest.
Skills:
- Excellent verbal and written verbal exchange capabilities with professional telephone etiquette.
- Ability to be beneficial, empathetic, and enthusiastic about providing wonderful customer service.
Salary and Benefits
Salary: Up to ₹2.25 LPA (Lakhs Per Annum)
Application Process:
Walk-In Drive: Interested candidates need to attend the stroll-in power on the specified dates and times.
Required Documents: Bring more than one copy of your resume, a passport-sized picture, and any applicable educational certificates.
Contact: For any inquiries or extra statistics, reach out to Shivangi Sharma via the furnished touch variety or e-mail.
Benefits at HCL:
Competitive Salary and Incentives: HCL gives an aggressive earnings package alongside overall performance-based incentives, ensuring employees are rewarded for their contributions.
Health and Wellness Programs: Comprehensive medical health insurance, wellness packages, and health advantages help personnel’ nicely-being, overlaying medical, dental, and vision desires.
Career Development: HCL emphasizes continuous mastering of education programs, certifications, and professional advancement possibilities, assisting personnel to grow and broaden their competencies.
Work-Life Balance: Flexible work hours, faraway work alternatives, and go-away policies contribute to a balanced work-existence environment, enhancing typical activity satisfaction.
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