As a Technical Support Executive, you will assist customers with troubleshooting and resolving technical issues related to software and hardware. Your function involves diagnosing troubles, imparting step-via-step answers, and providing steering on product utilization. Strong verbal exchange talents, trouble-solving abilties, and a stable understanding of technical principles are important. You may also document issues and enhance complex instances to higher-level aid as desired.
Job Role: Technical Support Executive
Company: Teleperformance
Location: Mohali, Punjab
Qualification: Graduate
Salary: ₹13,513.13 – ₹17,082.51 per month
Job Type: Full-time, Permanent
About Company:
Teleperformance is a global chief in client enjoy control and commercial enterprise system outsourcing. With a presence in over eighty countries, it affords an extensive range of offerings, which include customer support, technical support, and digital answers. Teleperformance is understood for its dedication to innovation, satisfactory provider, and employee development, aiming to deliver incredible reports for each customer and customer through superior technology and devoted groups.
Job Description:
Teleperformance is currently in search of a committed and technically skilled person for the placement of a Technical Support Executive in Mohali, Punjab. This function is right for applicants with a history in generation and an ardor for presenting brilliant customer support.
Key Responsibilities:
Technical Support: Provide technical assistance to customers concerning hardware and software program problems. This includes troubleshooting, diagnosing, and resolving issues to ensure patron satisfaction.
Customer Interaction: Communicate efficaciously with clients through smartphone, e-mail, or chat. Address and remedy technical queries promptly and professionally.
Issue Documentation: Maintain precise statistics of purchaser interactions, technical troubles, and resolutions. Ensure that every fact is appropriately documented for destiny reference.
Continuous Learning: Stay up to date with ultra-modern technological advancements and product updates to offer accurate help and solutions.
Team Collaboration: Work carefully with group contributors and different departments to increase complicated troubles and ensure well-timed resolution.
Requirements:
Educational Qualifications: Graduation in a technical field which includes B.Tech, M.Tech, BCA, MCA, BSc IT, or any three-yr IT degree.
Technical Knowledge: A solid expertise in pc systems, software applications, and technical troubleshooting.
Experience: While prior revel in in technical help is high quality, fresh graduates with the specified instructional heritage also are encouraged to use it.
Immediate Joiner: Candidates have to be to be had to sign up right away or within a quick notice duration.
Location: This position calls for on-web page presence in Mohali, Punjab.
Skills:
Problem-Solving: Ability to become aware of and remedy technical issues effectively.
Communication: Excellent verbal and written verbal exchange abilties to have interaction with customers and bring answers truely.
Customer Service: A consumer-centric approach with a focus on imparting super provider and help.
Adaptability: Ability to adapt to changing technologies and processes in quick-paced surroundings.
How to Apply:
- Send your updated resume along with a cover letter highlighting your relevant experience and skills.
- Ensure that your email subject line includes “Application for Technical Support Executive – Mohali”.
Benefits at Teleperformance:
Comprehensive Health Coverage: Teleperformance offers widespread medical health insurance plans, which include medical, dental, and imaginative and prescient coverage, making sure personnel and their households are properly included.
Career Growth Opportunities: With sturdy training programs and clean professional development paths, Teleperformance invests in employee development, promoting from the inside and assisting talent enhancement.
Work-Life Balance: Teleperformance presents flexible running hours and far-off painting alternatives, supporting employees’ stability in their expert and private lives effectively.
Employee Well-being Programs: The employer offers various wellness projects, consisting of intellectual fitness help, health packages, and worker help packages to promote typical well-being.
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