Airtel Work From Home:
Airtel is hiring Web Chat Specialists for a work-from-home position. The role involves managing customer queries via chat, providing prompt and accurate information, and ensuring customer satisfaction. Candidates need to have exceptional communication capabilities, a customer-focused mindset, and the ability to address a couple of chats simultaneously.
Position: Web Chat Specialist
Location: Mumbai, Maharashtra (Work from Home)
Company: Airtel
Salary Range: ₹44,855–₹68,113 per month
Employment Type: Part-time
Qualification: Bachelor’s Degree
About Company:
Airtel, a leading global telecommunications organization, presents cell, broadband, and digital TV services throughout Asia and Africa. Founded in 1995, Airtel is a concept for its expansive network, revolutionary virtual services, and consumer-centric approach. It offers voice, statistics, and agency solutions, serving hundreds and lots of clients. With a focus on improving connectivity and digital inclusion, Airtel stays a pioneer in the telecom business enterprise, the usage of technological advancements and growth.
Job Description:
Bharti Airtel, a main telecommunications enterprise organization in India, is presently looking for a Web Chat Specialist for an issue-time, paintings-from-home characteristic. Based in Mumbai, Maharashtra, this role gives aggressive sales starting from ₹44,855 to ₹68,113 in keeping with the month. As a Web Chat Specialist, you may play a crucial function in turning in first-rate customer support and improving the overall customer experience through a real-time online chat guide.
Key Responsibilities:
Customer Engagement:
In this feature, you may be the number one factor of touch for clients through web chat. Your principal responsibility can be to interact with customers in a timely and powerful manner, making sure that each communications replicate Bharti Airtel’s commitment to customer pleasure.
Issue Resolution:
A massive part of your position involves troubleshooting and resolving consumer problems related to Bharti Airtel’s products and services. By leveraging your information on Airtel offerings, you will offer correct answers to patron inquiries.
Knowledge Management:
Staying updated with cutting-edge facts on Bharti Airtel’s products, offerings, and promotions is important. You will use this understanding to educate customers, provide applicable recommendations, and enhance the general customer experience.
Feedback Collection:
During your interactions with clients, you could collect valuable feedback that can be used to pick out regions for development. These comments might be communicated to the applicable teams, contributing to the non-stop enhancement of Bharti Airtel’s products, services, and customer service procedures.
Performance Monitoring
Maintaining immoderate-common performance requirements is an important detail of this role. You may be predicted to meet unique commercial enterprise organization metrics, together with reaction time, incredible of communique, and problem-decision performance.
Project Management:
Managing more than one purchaser query and aid sports simultaneously is a key mission in this position. You will want to prioritize tasks correctly to satisfy closing dates in a fast-paced environment. Strong organizational and task management competencies.
Creative Problem Solving
Creativity is quite valued in this position, especially as regards developing modern solutions to beautify customer revel and triumph over annoying situations
Qualifications and Requirements:
Experience: A minimum of three years of enjoy in a customer support or web chat assist characteristic is wanted, ideally within the telecommunications enterprise.
Education: A bachelor’s degree is favored but no longer obligatory.
Technical Skills: Proficiency in the use of net chat gear, CRM systems, and fundamental records of Microsoft Office Suite and a ways off verbal exchange gear are required.
Soft Skills: Creativity and strong assignment management talents are essential for fulfillment in this position.
Benefits at Airtel:
Health and Wellness: Airtel offers comprehensive medical health insurance, which incorporates scientific, dental, and vision insurance for personnel and their households, at the side of well-being programs to promote a healthful manner of lifestyle.
Career Growth: Airtel invests in worker improvement through training, mentorship, and management applications, imparting smooth professional advancement possibilities and fostering expert increase.
Work-Life Balance: Flexible work arrangements, which incorporate work-from-domestic alternatives and generous depart regulations, help personnel hold a healthful existence stability.
Financial Benefits: Airtel provides aggressive salaries, performance-based bonuses, and retirement financial savings plans, ensuring financial safety and profitable personnel for his or her contributions.
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