Job Title: Customer Service Executive International
Salary: Rs 2-3.5 Lacs P.A.
Location: Bengaluru
Company: Concentrix
Qualifications: Bachelor’s
ABOUT CONCENTRIX
Concentrix is a worldwide leader in enterprise offerings, specializing in consumer engagement and technology solutions. With a presence in over 40 countries and a team of workers exceeding three hundred,000, the employer supplies revolutionary answers that beautify consumer revel, optimize operations, and power commercial enterprise growth. Concentrix offers a wide range of offerings, which include purchaser care, technical support, and analytics, tailor-made to fulfill the diverse needs of industries such as technology, healthcare, and finance.
By leveraging superior technology and deep know-how of market dynamics, Concentrix helps companies transform their client interactions and acquire operational excellence. The organization’s commitment to excellence is contemplated in its focus on worker development, client pride, and non-stop improvement, making it a relied-on partner for corporations in search of decorating their client engagement and operational efficiency.
Role Overview: Customer Service Executive International
The Customer Service Executive International is chargeable for imparting top-notch support to our international customers. This position involves handling a huge variety of inquiries, resolving troubles, and ensuring that every interaction complements the consumer revels in. The best candidate might be adept at coping with multiple obligations in a quick-paced environment, have superb conversation abilties, and display an excessive level of cultural sensitivity.
About Us:
[Company Name] is an international leader in [Industry/Field] with a commitment to turning in excellent carriers and innovative solutions to our international consumers. We delight ourselves in our various crew and our potential to satisfy the evolving needs of our international patron base. As we continue to extend our attain, we are seeking out a dedicated Customer Service Executive to join our international crew.
Key Responsibilities:
Customer Support:
- Serve as the primary factor of contact for international clients through cell phone, e-mail, and live chat.
- Address and solve customer inquiries, complaints, and troubles promptly and professionally.
- Provide distinctive records approximately products and services, and guide customers via the buying and publish-buy tactics.
Issue Resolution:
- Investigate and troubleshoot purchaser troubles, coordinating with different departments as essential to solve complex issues.
- Document all interactions and resolutions in the patron relationship management (CRM) system.
Cultural Sensitivity:
- Communicate efficiently with clients from diverse cultural backgrounds, respecting their preferences and customs.
- Adapt communication fashion and guide methods based totally on local and cultural variations.
Service Improvement:
- Collect and analyze purchaser remarks to discover tendencies and areas for development. (Customer Service Executive International )
- Collaborate with the Customer Service Manager to increase and enforce techniques to decorate the patron’s enjoyment.
Reporting and Analysis:
- Prepare and gift ordinary reviews on customer support performance metrics, together with resolution times and customer satisfaction scores.
- Utilize records insights to drive continuous development in service transport.
Training and Development:
- Stay up-to-date with product expertise, corporation regulations, and industry fine practices.
- Participate in education classes and workshops to beautify skills and know-how.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Communications, or an associated discipline preferred.
- Experience: Minimum of 2 years of experience in customer support, preferably in global or multilingual surroundings.
Skills:
- Exceptional verbal and written communique competencies in English; talent in additional languages is a plus.
- Strong problem-solving competencies and a customer-centric approach. (Customer Service Executive International )
- Proficiency with CRM software programs and different customer support tools.
- Ability to paint independently and manipulate time efficaciously in a faraway or workplace setting.
Personal Attributes:
- The high degree of empathy and patience.
- Strong attention to detail and accuracy.
- Ability to handle demanding situations with professionalism and composure.
Why Join Us?
- At [Company Name], we provide dynamic work surroundings where innovation and purchaser pride are at the leading edge of the whole thing we do. We offer opportunities for professional boom and development, aggressive repayment, and a complete advantages package deal.
- If you are obsessed with handing over exceptional customer support and have the abilties to help a diverse worldwide clientele, we invite you to apply for the Customer Service Executive – International function.
To Apply:
Please put up your resume and a cowl letter outlining your qualifications and experience to [Application Email/Link].
[Company Name] is the same possibility organization. We have a fun variety and are committed to creating inclusive surroundings for all personnel.
Apply Now
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