Teleperformance Jobs for Freshers – Job Description (500 Words)
Company: Teleperformance
Role: Customer Support / Associate Executive (Voice/Non-Voice)
Location: Various places sooner or later of India (Bangalore, Hyderabad, Gurgaon, Pune, and so forth.)
Employment Type: Full-Time
Experience Required: Freshers
Shift: Day/Night/Rotational Shifts
About Teleperformance:
Teleperformance is a worldwide leader in presenting customer support and outsourcing services. With operations in greater than eighty global places, the organisation serves major clients during industries which includes telecom, banking, healthcare, and e-exchange. Joining Teleperformance gives freshers an exquisite possibility to kickstart their profession in a dynamic and supportive environment.
Job Role & Responsibilities:
The approach within the fundamental consists of interacting with clients to offer nicely timed and powerful resolutions to their queries. Depending on the business enterprise unit, the function may moreover include voice, non-voice, or chat assist strategies.
Key obligations encompass:
Handling Customer Queries: Responding to client inquiries via calls, emails, or chat structures.
Providing Solutions: Offering correct and relevant solutions to remedy problems related to products, offerings, or billing.
Data Entry: Updating customer information inside the gadget and maintaining logs of all interactions.
Escalation Management: Escalating unresolved issues to higher departments or technical organizations even as crucial.
Achieving KPIs: Meeting defined Key Performance Indicators (KPIs) like reaction time, resolution accuracy, and client satisfaction.
Adherence to Policies: Following organization recommendations and preserving records privateness and confidentiality.
Eligibility Criteria:
Education: Any graduate or diploma holder (twelfth skip applicants may additionally moreover practice for superb roles).
Experience: No in advance experience is wanted. Freshers are welcome.
Skills Required:
Good verbal and written communication capabilities.
Basic computer know-how and typing skills.
Ability to art work below strain and manage a couple of duties.
Customer-targeted with right listening and problem-fixing skills.
Training & Support:
New hires go through whole training to familiarize themselves with the organization’s tactics, products, and systems.
Mentorship applications and group help are provided throughout the onboarding segment.
Continuous studying opportunities are available to beautify profession growth.
Work Environment & Benefits:
Flexible Shifts: Candidates can be required to paintings in rotational shifts, which include night time shifts.
Salary: Competitive income with performance-based totally incentives and allowances.
Other Benefits:
Provident Fund (PF)
Health Insurance
Transport facilities (for certain shifts)
Work-from-domestic alternatives (depending at the placement and business organisation wishes)
Career Growth Opportunities:
Teleperformance offers profession improvement through internal process promotions and certifications. Freshers can find out diverse roles which incorporates team lead, terrific analyst, or trainer internal some years of becoming a member of, based totally on usual performance and revel in.
Application Process:
Walk-in interviews or online applications are regularly going on.
Candidates have to clear an aptitude test, a verbal exchange assessment, and a non-public interview.
Selected candidates will collect provide letters and onboarding statistics internal some days.
This feature with Teleperformance is proper for individuals who are purchaser-centered, quick beginners, and eager to assemble a profession in the customer support organization.