Unilever Recruitment Of Web Chat Associate for a Work From Home position based in Mumbai, Maharashtra. The position includes coping with patron queries via net chat, imparting prompt and correct responses, and ensuring purchaser satisfaction. Ideal candidates need to keep a Bachelor’s degree and own incredible conversation ability can multitask in a quick-paced environment. This role gives the flexibility of remote work whilst supporting one of India’s main client items groups.
- Role: Web Chat Associate
- Location: Mumbai, Maharashtra
- Company: Hindustan Unilever Limited
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree
- Job Type: Part-time
Company Overview:
Hindustan Unilever Limited (HUL) is a leading call within the consumer goods enterprise, renowned for its progressive merchandise and commitment to enhancing the regular existence of clients. With a various portfolio of merchandise e ranging from non-public care to family goods, HUL has established itself as a relied-on brand in India and throughout the globe. We consider nurturing creativity, fostering motivation, and galvanizing excellence inside our team. If you’re obsessed with customer service and need to contribute to a business enterprise recognized for its sustainability and innovation, this opportunity could be for you.
Job Overview:
Hindustan Unilever Limited is presently searching for a professional and experienced Web Chat Associate to join our team. This component-time, the paintings-from-home position is idethroughor experts looking to stability paintings and existence whilst contributing to a agency that values its employees. As a Web Chat Associate, you’ll function as the frontline of verbal exchange with our clients, presenting superb service via actual-time chat interactions. Your function is pivotal in ensuring that customer inquiries are addressed efficaciously, troubles are resolved quickly, and customers are knowledgeable about HUL’s wide range of products and services.
Key Responsibilities:
- Customer Interaction: You will engage with clients through web chat in a professional and friendly way, responding to questions, resolving troubles, and collecting valuable feedback.
- Issue Resolution: Using trouble-fixing competencies, you may pick out and address purchaser concerns directly, aiming to make sure excessive pleasure degrees with each interaction.
- Product Knowledge: You will want to stay up to date with the entire range of HUL’s services and products. This know-how will assist you offer accurate and relevant statistics to clients, ensuring their queries are resolved and their expectations are met.
- Collaboration: You will paintings closely with crew participants and various departments within the corporation to streamline the patron experience and career to operational enhancements.
- Documentation: All interactions with clients want to be recorded correctly, including chat conversations, remarks, and any necessary observe-ups, to maintain unique information.
- Customer Education: A part of your fuInternetill involves educating clients approximately product functions, blessings, and utilization guidelines, ensuring they get the maximum out of HUL’s offerings.
Requirements:
- Experience: A minimum of 4 years of fast-paced, dynamic surroundings, ideally in web chat surroundings, is needed. ardores with a strong background in managing virtual consumer interactions could be highly favored.
- Education: A bachelor’s degree in Business, Communication, or a related field is perfect.
- Technical Skills: Proficiency in the use of Internet chat software, CRM systems, and Microsoft Office Suite is important. Experience with records analysis tools would be a bonus.
- Personality Traits: Candidawell-being driven, adaptable, and able to thrive in quick-paced, dynamic surroundings. You have to possess robust communique talents and ardor for turning in extremely good customer support.
- Soft Skills: Excellent analytical and management capabilities are crucial for assessing conditions quickly and accurately, guiding team participants, and contributing undoubtedly to team dynamics.
Benefits:
- Work-from-Home Setup: The agency gives all vital devices for remote work.
- Health and Wellness: Paid sick goaway is offered to aid your properly-being.
- Welcome Bonus: A joining bonus is included as a part of your advantages package deal.
Why Work at HUL?
Hindustan Unilever Limited provides a piece environment that promotes creativity, innovation, and personal growth. You’ll be part of a dynamic crew that values your contributions and encourages non-stop getting to know you. Working from home, you’ll revel in the power of coping with your schedule at the same time as being part of a prestigious and ahead-wondering employer.
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