Work From Home Opportunity at Samsung: The Samsung Online Support Specialist WFH role involves assisting customers via chat and email, troubleshooting technical troubles, and providing product statistics. Candidates should very much own superb conversation capabilities, robust information on Samsung merchandise, and the capability to remedy issues efficaciously.
- Job Role: Online Support Specialist
- Company: Samsung India
- Location: Mumbai, Maharashtra (Work From Home)
- Job Type: Part-time
- Experience Required: 2 years
- Salary Range: ₹46,516–₹69,774 per month
About Company:
Samsung is a South Korean multinational conglomerate recognized for its severa types of products and services. Founded in 1938, it has become a pacesetter in the electronics employer, especially in smartphones, televisions, and home gadgets. Samsung additionally operates in sectors like semiconductors, telecommunications, and digital media. The enterprise agency is diagnosed for its willpower to innovate, investing closely in research and development. With an international presence, Samsung’s pastimes to decorating client reviews and decorating great of life through the modern era and sustainable practices.
Job Description: Work From Home Opportunity at Samsung
As an Online Support Specialist, you could play an important feature in the customer support revel in. Your number one responsibilities will include assisting clients through diverse online channels, collectively with chat, e-mail, and social media. You are probably anticipated to hold deep information on Samsung merchandise, remedy purchaser problems successfully, and contribute to the non-prevent development of customer service techniques.
Key Responsibilities:
Customer Support: Provide well-timed and powerful online help through severa channels which include chat, email, and social media. Ensure purchaser queries are dealt with with professionalism and friendliness.
Issue Resolution: Identify client problems and troubleshoot troubles straight away. Utilize your trouble-solving competencies to offer instantaneous answers or give a boost to difficult troubles to senior personnel as essential.
Product Knowledge: Keep updated know-how of Samsung merchandise, services, and promotions. Be proactive in gaining knowledge of approximately new product launches, updates, and organization regulations.
Research and Documentation: Conduct thorough research to provide correct records to customers. Document common patron inquiries, issues faced, and resolutions for destiny reference and expertise sharing with the crew.
Creativity and Innovation: Contribute glowing ideas on the way to enhance customer support strategies and enhance purchaser reports primarily based on non-public research and insights gleaned from purchaser interactions.
Skills and Qualifications:
Education: Bachelor’s degree or equal enjoyment in a relevant challenge.
Experience: A minimum of two years of enjoyment in customer service or a related assignment, ideally in an Internet setting.
Personality Traits:
Confident: Comfortable speaking with customers and addressing their issues efficaciously.
Soft Skills:
Strong Research Ability: Resourceful in locating data and the usage to remedy patron troubles.
Creative Thinking: Ability to think outdoor the sector to provide modern solutions and enhance the client’s enjoyment.
Technical Proficiency: Familiarity with online customer service software program software and tools, in addition to super statistics of virtual verbal exchange channels and purchaser courting management (CRM) structures.
Benefits at Samsung:
Global Leader: Samsung is a maximum appropriate multinational technology business enterprise organization acknowledged for its innovation in electronics, especially smartphones, televisions, and home home systems.
Established Legacy: Founded in 1938 in South Korea, Samsung has superior into a severa conglomerate with interests in semiconductors, telecommunications, and digital media.
Commitment to R&D: The enterprise invests carefully in studies and development, that specialize in enhancements in synthetic intelligence, 5G generation, and the Internet of Things (IoT).
Sustainability Focus: Samsung emphasizes business enterprise responsibility, striving for environmental stewardship and social impact via its sustainable practices and modern-day generation.
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