- Concentrix Jobs in Kolkata
- Job Title: Customer Support Executive / Technical Support Executive
- Company: Concentrix
- Degree: Any Graduate Can Apply
- Salary: Rs. 24,000 – 58,000/-PM
- Location: Kolkata, West Bengal
- Experience: 0-3 years of Experience
Company Overview:
Concentrix is a worldwide chief in customer revel in (CX) solutions, supporting producers to gather lasting relationships with their clients. With a presence in over forty international locations, Concentrix offers customer engagement, era, and agency corporation services at some point in industries.
The Kolkata branch plays a big role in the agency corporation’s operations, supporting severa clients with customer service, technical useful beneficial aid, and once more-administrative center strategies.
Job Role and Responsibilities: Concentrix Jobs in Kolkata
As a Customer Support Executive or Technical Support Executive at Concentrix Kolkata, you may be chargeable for ensuring that customers acquire an extremely good and feasible company. This function includes interacting with customers through cellular telephone, chat, or email, resolving problems, and preserving excessive company ranges. Key obligations embody:
1. Customer Handling:
- Address and remedy purchaser queries effectively.
- Provide product and issuer records to clients.
- Handle lawsuits and look up unresolved problems.
2. Technical Troubleshooting (For Technical Support Roles):
- Assist customers in diagnosing technical troubles related to products or services.
- Guide customers step-through-step through troubleshooting techniques.
- Escalate unresolved technical troubles to higher assist teams.
3. Documentation & Reporting:
- Maintain precise facts of purchaser interactions and resolutions.
- Provide normal comments to organization leads and supervisors on approximately regular issues.
4. Collaboration:
- Work carefully with organization participants to accumulate common standard overall performance goals.
- Participate in education periods and briefings to live up to date on new services or products.
Key Skills Required: Concentrix Jobs in Kolkata
- Excellent communication skills (both verbal and written).
- Basic laptop records, including familiarity with CRM tool.
- Problem-fixing abilties and a patron-centric technique.
- Ability to address strain and multi-venture successfully.
- For technical roles: Basic expertise in technical troubleshooting techniques.
Eligibility Criteria: Concentrix Jobs in Kolkata
- Educational Qualification: Graduate in any area (freshers and skilled candidates are welcome).
- Experience: prior revel in customer service, BPO, or technical help is an advantage but now not obligatory.
- Language: Proficiency in English is critical; know-how of nearby languages (like Bengali or Hindi) is a plus.
- Work Hours: Willingness to artwork in shifts (collectively with nighttime shifts, if required).
Benefits and Perks: Concentrix Jobs in Kolkata
- Competitive income with well-known common overall performance-based total incentives.
- Health coverage and particular advantages as constant with business business enterprise policies.
- Opportunities for career advancement and ability development.
- On-the-interest schooling to decorate product and machine data.
- An extraordinary and inclusive painting surroundings.
Work Environment: Concentrix Jobs in Kolkata
The Kolkata office offers an expert and dynamic workspace, promoting collaboration and innovation. Employees are recommended to percentage mind and provide enter for non-prevent improvement. Team outings and laughing sports activities foster nice and motivating surroundings.
How to Apply for Concentrix Jobs in Kolkata?
Candidates can stroll in for interviews at the Concentrix place of work in Kolkata or follow through the agency commercial enterprise’s careers portal. Be organized for an initial screening accompanied by the aid of interviews focusing on verbal exchange competencies, problem-fixing abilties, and characteristic-precise records.
Join Concentrix Today!
This characteristic is proper for folks who thrive in a short-paced environment and experience assisting customers. If you’re looking to grow your profession with a global company corporation, Concentrix offers the proper platform to analyze, grow, and be successful.
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