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November 12, 2024
By Umme Taiyaba
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Blog, Jobs

Teleperformance WalkIn For Inbound Voice Process Job| New position

Teleperformance WalkIn For Inbound Voice Process role. Candidates must have amazing conversation talents and customer support revel in. This is a walk-in opportunity for freshers and skilled experts. If you are in search of being part of a dynamic team and developing in a customer-centric environment, do not miss this threat. Visit our place of job for immediate interviews.

Job Title: Inbound Voice Process
Salary: Rs 1.75-2.5 Lacs P.A.
Location: Hyderabad
Company: Teleperformance
Qualifications: Any Graduate
Experience: 0 – 2 years

Walk-In-Interview Details:

Timing: Monday to Saturday ( 11:00 am – 5:00 pm )

Teleperformance India Private Limited., NSL Centrum Mall,2nd Floor, Lift Lobby-2, Plot No-1062 & 1063, Phase 5, KPHB Colony,(Landmark Reliance Trends building),( Road Opposite to Forum Mall Lane), Hyderabad 500072.

ABOUT TELEPERFORMANCE

Teleperformance WalkIn For Inbound Voice Process Job| New position

Teleperformance is an international chief in offering outsourced consumer control offerings. Founded in 1978, the company operates in over eighty international places and serves clients across numerous industries, which consist of era, telecommunications, retail, healthcare, and economic offerings. Teleperformance focuses on offering customer service through multiple channels, such as voice, chat, e-mail, and social media. Their services are designed to enhance consumer pride, enhance enterprise overall performance, and foster lengthy-time period consumer relationships.

With a personnel of over 420,000 employees international, Teleperformance is dedicated to turning in first-rate, cutting-edge solutions and keeping a patron-centric approach. The enterprise is known for its strong attention to worker development, variety, and inclusion. Teleperformance moreover embraces digital transformation, integrating artificial intelligence and automation to optimize patron reviews. Its determination to excellence has earned it numerous awards and recognition as a frontrunner in the outsourcing industry.

Job Overview: WalkIn For Inbound Voice Process

An Inbound Voice Process task includes managing client queries, offering data, and resolving problems through cellphone calls. This position is crucial to customer support teams, often visible in name centers or customer support departments, where personnel at once have interaction with clients who reach out for help.

Key Responsibilities:

Teleperformance WalkIn For Inbound Voice Process Job| New position

Customer Interaction: The number one responsibility of an inbound voice procedure companion is to reply to calls from customers, pay attention to their issues, and provide appropriate answers. Calls can vary from product inquiries, order reputation updates, billing issues, technical help, or lawsuits.
Problem Solving: You are predicted to concentrate cautiously on customer problems and work towards providing resolutions that align with the company’s policies and standards. This may include explaining product capabilities, troubleshooting problems, or guiding clients through techniques.
Data Entry and Documentation: Maintaining correct statistics of consumer interactions, lawsuits, transactions, and feedback is essential. Data entry responsibilities might also consist of updating consumer profiles, logging call information, and making sure that all problems are tracked for follow-up.
Customer Satisfaction: A critical part of the position is making sure purchaser satisfaction by means of supplying friendly, professional, and effective carriers. You should manipulate patron expectancies and provide timely responses.

Skills and Qualifications:

Excellent Communication Skills: Strong verbal conversation is vital, as the function involves direct phone interaction with clients. Clear, concise speech and top listening competencies are necessary to apprehend and clear up problems correctly.
Problem-Solving Abilities: You ought to be able to assume significantly and provide answers that fulfill clients even by adhering to organization rules.
Patience and Empathy: Handling irate or pissed-off customers calls for emotional intelligence, endurance, and the ability to empathize with the purchaser’s scenario.
Time Management: Efficiently handling calls and dealing with time while making sure extraordinary carrier is a common requirement.
Basic Computer Skills: Most inbound voice process jobs require you to operate customer service software, navigate databases, and enter info fast at the same time as on calls.

Eligibility Criteria:

Educational Qualification: Most employers choose applicants with as a minimum an excessive college diploma or equal. Some positions may additionally require a bachelor’s diploma or higher education.
Experience: Previous enjoy in customer support, name center operations, or any function requiring customer interaction is beneficial, but freshers will also be considered in the event that they meet other ability necessities.