- Genpact Jobs in Kolkata
- Position Available: Role: Customer Service Associate
- Company: Genpact
- Degree: Any Graduate Can Apply
- Salary: INR 4-6/-LPA
- Location: Kolkata, West Bengal
- Employment Type: Full-Time
- Experience Level: Entry-Level to Experienced (0-5 years)
Company Overview:
Genpact, a main worldwide expert services corporation, brings digital innovation and transformation via clever operations. With an established presence in Kolkata, Genpact is a concept for its collaborative artwork environment and severa career paths, together with finance and accounting, statistics analytics, customer support, IT aid, and more.
As a hastily growing business enterprise, Genpact gives employees enough analyzing opportunities, profession boom, and publicity to transformative obligations.
Key Responsibilities: Genpact Jobs in Kolkata
- Customer Interaction: Respond to patron inquiries through smartphone, email, or chat immediately and professionally.
- Problem-Solving: Analyze and remedy consumer problems through amassing and evaluating relevant records. Ensure that each client interplay meets Genpact’s excessive requirements for carrier excellence.
- Documentation: Accurately report customer interactions, troubles, and resolutions inside the sure structures for tracking and assessment.
- Product/Service Expertise: Acquire and hold in-depth information on the organization’s products, services, and techniques to offer accurate statistics and steering to customers.
- Quality Assurance: Adhere to business enterprise tips, methods, and tips to supply a pleasant purchaser revel in. This consists of meeting defined issuer-level agreements (SLAs) reaching key performance metrics like patron satisfaction rankings and speaking to handling instances.
- Team Collaboration: Work closely with other institution people, supervisors, and flow departmental body of workers to ensure a continuing customer support experience. Provide remarks and guidelines for system enhancements based totally on purchaser interactions.
Required Skills & Qualifications: Genpact Jobs in Kolkata
- Education: Graduate in any region. A bachelor’s diploma in exchange, business enterprise, or associated fields is desired for notable roles.
- Communication Skills: Excellent verbal and written communication abilities in English and, if relevant, any community languages.
- Problem-Solving Ability: Analytical and detail-oriented, with the capability to recognize and deal with numerous customer issues successfully.
- Technical Proficiency: Familiarity with customer service gadget, CRM systems, and fundamental laptop programs (MS Office Suite) is beneficial.
- Customer-Centric Mindset: Strong customer service orientation with empathy, staying strength, and lively listening skills.
- Teamwork and Adaptability: Ability to art work in a brief-paced environment, adapt to moving priorities, and collaborate with splendid businesses to achieve shared desires.
Benefits & Growth Opportunities: Genpact Jobs in Kolkata
- Competitive Compensation: Genpact gives a market-competitive revenue, incentives, and standard performance-based completely bonuses.
- Learning and Development: Extensive training packages to decorate skills, certifications, and management improvement publications.
- Career Growth: Clear pathways for career improvement, which include possibilities to transport into control roles or discover exquisite realistic areas inside the agency.
- Work-Life Balance: Flexible painting alternatives, fitness and health programs, and supportive go-away guidelines to sell a healthy artwork-existence balance.
- Inclusive Culture: An open and severa subculture in which employees are encouraged to share their minds and make a contribution meaningfully to organizational fulfillment.
Why Join Genpact Jobs in Kolkata?
Joining Genpact in Kolkata approaches turning into part of a worldwide family devoted to transforming groups and growing significant impact. Whether you’re a sparkling graduate or a skilled expert,
Genpact gives a dynamic and worthwhile professional direction this is pushed through innovation and customer awareness. Apply nowadays and be part of a thriving workplace wherein you may develop professionally and make a difference!
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