Wipro WalkIn For International Voice Process for one hundred vacancies. This is a top-notch possibility for applicants in search of a dynamic painting environment. Interested applicants should bring their resumes and be prepared for an interview. Join us to kickstart your profession with a main global enterprise! Don’t leave out out!
- Position: International Voice Process
- Salary: Not Disclosed
- Location: Gurugram
- Company: Wipro
- Qualifications: B.Com in Any Specialization,
- Experience: 0-2 years
- Job Type: Full-Time
Walk-In Drive Details:
Date and Time: 20th November, 12.00 PM – 2.00 PM
Venue: Wipro Limited Plot No 480-481, Udyog Vihar Phase 3, Gurgaon-122016, Haryana
Contact – MEGHNA SHARMA
ABOUT WIPRO
Wipro Limited is a global leader in statistics generation, consulting, and business manner services. Founded in 1945 and based in Bangalore, India, Wipro has developed from a vegetable oil manufacturer to a key participant in the IT quarter. The employer offers a complete range of services, together with cloud computing, statistics analytics, cybersecurity, and virtual transformation, catering to various industries like healthcare, finance, and production.
Wipro is identified for its commitment to innovation and sustainability, using increase via modern technology and answers. The organization operates in over 50 nations and employs thousands of experts worldwide, fostering a diverse and inclusive workplace. With a strong recognition of turning in fees to customers, Wipro keeps extending its worldwide footprint and decorating its service services, making it a preferred companion for businesses seeking to navigate the complexities of the digital age.
Job Description: International Voice Process
Job Summary:
As an International Voice Process Executive, you may be responsible for coping with inbound and outbound requirements for our international clients. Your number one reason may be to offer extremely good customer support, remedy problems, and make certain customer satisfaction at the same time as adhering to organization guidelines and strategies.
Key Responsibilities:
Customer Interaction:
- Handle incoming calls and respond to patron inquiries with professionalism and courtesy.
- Engage in outbound calls for compliance with-ups, feedback, and client engagement.
- Maintain a pleasant rapport with customers to foster loyalty and bear in mind.
Issue Resolution:
- Identify purchaser wishes and provide suitable answers or increase issues as vital.
- Troubleshoot primary technical issues and guide clients through resolutions.
- Document client interactions and resolutions appropriately within the tool.
Communication:
- Communicate actually and effectively with customers throughout numerous systems, making sure information and delight.
- Provide product and carrier records to help clients in making informed selections.
Performance Metrics:
- Meet and exceed every day, weekly, and monthly typical performance objectives set by way of the use of the management.
- Participate in schooling classes and workshops to decorate product information and carrier competencies.
Team Collaboration:
- Work intently with group members and manage to percentage excellent practices and enhance carrier notable.
- Assist in growing manner upgrades for extra inexperienced carrier delivery.
Qualifications:
- Education: Minimum of a high faculty diploma; a bachelor’s degree is desired.
- Experience: Previous revel in in a voice way or customer service position is a plus, but freshers also are recommended to use it it.
- Language Proficiency: Excellent command of English (spoken and written); additional languages are a plus.
- Technical Skills: Proficient in the use of pc systems and acquainted with CRM structures and MS Office Suite.
Skills:
- Strong communique and interpersonal competencies.
- Ability to cope with strain and resolve conflicts effectively.
- Excellent listening capabilities with a patron-centric approach.
- Adaptability to exchange and willingness to investigate new strategies.
Benefits:
- Competitive profits with overall performance-based total incentives.
- Comprehensive education and development programs.
- Health insurance and different advantages.
- Opportunities for career improvement.
How to Apply:
Interested candidates can walk in for an interview on [date] at [time] at [location]. Please supply a reproduction of your resume and a legitimate ID.
Click Here to Apply Now
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