Cognizant Walk In Freshers Voice process Hyderabad Job| Apply Now

Cognizant Walk In Freshers Voice process Hyderabad. This is an exquisite possibility for candidates with suitable verbal exchange capabilities. If you’re a current graduate seeking to kickstart your profession within the BPO vicinity, observe now. Don’t skip over the hazard to sign up for one of the primary IT offerings companies!

Position: Voice Process Associate (Freshers)
Salary: Not Disclosed
Location: Hyderabad
Company: Cognizant
Qualifications: Any Graduate
Experience: Freshers (0 to one yr)
Job Type: Full-time,

Walk-In-Interview Detail

19th November,

Venue: Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032

Contact – Koojitha

ABOUT COGNIZANT

Cognizant is a worldwide leader in IT offerings, consulting, and agency technique outsourcing (BPO). Founded in 1994 and centered in Teaneck, New Jersey, the enterprise has grown to emerge as one of the world’s biggest generation companies, with a presence in over forty international locations. Cognizant offers a good-sized form of services, which includes IT infrastructure management, cloud computing, virtual transformation, statistics analytics, and consulting at some stage in various industries like healthcare, finance, retail, and production.

Known for its sturdy dedication to innovation and consumer pleasure, Cognizant allows corporations to navigate the complexities of the virtual era, allowing them to optimize operations, improve customer reviews, and accumulate sustainable boom. The commercial enterprise business enterprise has earned popularity for fostering collaborative and severa artwork surroundings, attracting top talent globally. With a focus on handing over present-day solutions and operational excellence, Cognizant continues to drive trade inside the worldwide era panorama.

Job Overview: Walk-In Freshers Voice Process – Hyderabad

This role is with a main international commercial enterprise manner outsourcing (BPO) business enterprise based totally in Hyderabad. The company presents a range of customer service offerings, managing voice and non-voice approaches across a couple of industries including telecommunications, finance, retail, and era. As part of their expansion, they are seeking to lease freshers for his or her voice-primarily based customer support crew.

Job Role & Responsibilities:

Customer Interaction: Handle inbound or outbound calls to help clients with their queries. This could encompass troubleshooting, presenting information, or resolving lawsuits.
Issue Resolution: Understand the client’s problem or inquiry, provide accurate solutions, and ensure client pleasure through clean conversation and timely resolution.
Process Adherence: Follow installed scripts, tips, and protocols to ensure consistency and accuracy at the same time as managing calls. Maintain a well-mannered, expert, and pleasant demeanor always.
Data Entry & Documentation: Log consumer information and issues inside the CRM gadget, ensuring that facts are entered correctly and comprehensively.
Quality Assurance: Maintain exceptional standards as per the employer’s tips, making sure that purchaser queries are resolved efficiently at the same time as adhering to service level agreements (SLAs).
Team Collaboration: Work correctly with different group contributors and escalate issues to supervisors when required.

Skills and Qualifications:

Educational Qualification: Minimum of a high college degree or equivalent. Graduates (undergraduate or postgraduate) also are welcome to apply.
Communication Skills: Strong verbal and written communique talents in English (knowledge of different languages like Hindi, Telugu, or nearby languages is a plus).
Listening & Problem Solving: Ability to concentrate on customers, recognize their concerns, and offer answers in a calm and green way.
Technical Proficiency: Basic computer abilities, such as familiarity with MS Office and CRM gear.
Customer-Oriented Mindset: Ability to offer fantastic client enjoyment by way of focusing on customer pleasure and resolving issues effectively.
Adaptability: Willingness to paint in a quick-paced environment, handle multiple duties,, and adapt to new techniques and tools.

Eligibility Criteria:

Freshers and not an earlier experience in customer service are welcome to use it it.
Must be cushy working in rotational shifts (24/7 operations) and weekends.

Perks and Benefits:

Competitive earnings and overall performance-based total incentives.
Health insurance and different worker benefits.
Training and ability improvement applications.
Opportunities for professional boom and development in the organization.

How to Apply:

Interested applicants can attend the walk-in interview at the desired location. Ensure that you bring your up-to-date resume, ID proof, and educational certificates.