Barclays Job Openings in Noida: Barclays is hiring for a Process Advisor position in Noida. The role involves handling customer queries, providing support for banking services, and ensuring high-quality service delivery. Candidates must personal strong communique competencies, trouble-fixing competencies, and the functionality to work in a quick-paced environment. Prior enjoyment is preferred.
- Position: Process Advisor
- Location: Noida
- Salary: Not Disclosed
- Company: Barclays
- Qualification: Graduate
- Employment Type: Full Time, Permanent
About Company:
Barclays is a leading worldwide economic offerings provider, offering a wide range of banking, investment, and wealth management solutions. Headquartered in London, the employer operates in over 40 countries, serving hundreds of thousands of customers and customers globally. With a sturdy consciousness of innovation, sustainability, and customer service, Barclays has installed itself as a trusted organization in the financial quarter.
Job Description: Barclays Job Openings in Noida
As a Process Advisor at Barclays, your characteristic will be recognized for offering tremendous customer support at the same time as making sure the alignment with business enterprise objectives and meeting the operational standards set through the use of the financial institution. You might be assessed on numerous crucial abilties, which include hazard and manipulate management, enterprise acumen, strategic questioning, digital era, and activity-particular technical information.
Key Responsibilities:
Customer Service and Query Resolution:
- Provide comprehensive and properly timed responses to customer queries associated with payments, products, and services.
- Address customer issues with professionalism and empathy, ensuring customer pride at each degree.
Collaboration with Cross-Functional Teams:
- Collaborate with diverse inner teams to ensure clean implementation of purchaser care projects.
- Work carefully with distinct departments to align services with purchaser needs and organization desires, ensuring an included method of customer service.
Customer Documentation and Record Management:
- Ensure that every consumer information is as it should be maintained and up to date in compliance with regulatory standards.
- Follow methods to ensure correct documentation of all consumer interactions and transactions.
Training and Development:
- Participate in education applications to enhance your abilties and expertise in customer service practices, monetary merchandise, and services.
- Stay updated with new inclinations in the agency to provide clients with the maximum applicable and inexperienced solutions.
Escalation Management:
- Act on escalation requests via the use of liaising with senior management or the relevant crew, ensuring nicely timed decisions of complicated consumer problems.
- Take possession of escalated troubles, ensuring they may be addressed in an expert and inexperienced way.
Skills and Qualifications:
Essential Skills:
Excellent Communication Skills: You ought to be capable of articulating statistics clearly and effectively to each internal and external stakeholder, in particular even when managing consumer queries and troubles.
Customer-Centric Mindset: A sturdy commitment to presenting pinnacle-nice provider to clients, demonstrating empathy and hassle-solving competencies.
Adaptability: Ability to paint in a quick-paced environment and adapt to a 24/7 artwork schedule.
Collaboration and Teamwork: Ability to collaborate with teams throughout the company to gain the wider desires of the customer support department.
Problem-Solving Skills: Ability to research conditions and offer inexperienced and effective answers to patron issues.
Qualifications:
- Educational Requirement: A graduate degree (any discipline). A postgraduate degree would be an added advantage.
- Experience: 5-6 years of relevant experience in customer service, preferably with international voice experience. Experience in a financial services environment is a plus.
Benefits at Barclays:
Competitive Salary & Performance Bonuses: Rewarding personnel for his or her contributions with attractive repayment and incentive schemes.
Comprehensive Health Coverage: Access to clinical, dental, and vision plans to help personnel’s well-being.
Retirement & Pension Plans: Opportunities for prolonged-term economic protection through business enterprise-backed pension schemes.
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