Philips Remote Job Opportunities: Philips is hiring a Field Service Engineer to keep and restore medical devices at customer websites. Responsibilities include troubleshooting, putting in, and supplying customer service for clinical gadgets.
- Job Title: Field Service Engineer
- Company: Philips
- Salary: Not Disclosed
- Location: Patna, India (Work From Home)
- Qualification: Graduate
- Job Type: Full-time
About Company:
Philips is a global leader in fitness generation, targeted at improving humans’s lives through significant innovations. The enterprise develops answers across healthcare, client way of life, and lighting fixtures, with a strong emphasis on sustainability and social responsibility. Philips is committed to advancing exceptional care and enhancing well-being, aiming to make a high-quality effect on fitness outcomes globally. With a rich history of technological advancements, Philips continues to drive progress through innovation, research, and a patron-centric approach.
Job Description: Philips Remote Job Opportunities
Philips, a leading health-era business enterprise, is looking for a skilled and skilled Field Service Engineer (FSE) for their Cathlab product line in Patna. The function entails handing over top-excellent carriers to Philips’ Cathlab structures, together with set up, upkeep, and providing technical assistance. The FSE will also be accountable for patron pride, device upgrades, and making sure of the easy operation of equipment.
Key Responsibilities:
Service Delivery:
- Ensure complete compliance with Philips’ service transport processes and supply notable services in a well-timed and efficient manner.
- Conduct site surveys earlier than taking on the lifestyles cycle control of set up Cathlab structures.
- Provide machine demonstrations to clients inside the location, making sure the right information and use of the era.
Sales and Business Development:
- Actively contribute to Customer Services (CS) sales advertising and help in accomplishing the general CS group income objectives.
- Support the coordination of spare elements sales with customers, making sure of timely and accurate orders.
- Identify opportunities for device improvements and speak about these opportunities to clients to decorate their present structures.
Service Administration:
- Accurately record all technical and administrative statistics, together with call of entirety, call reporting, PM schedules, FCO implementations, and installations.
- Properly manage elements and check & measure units, making sure that all back components are observed by the essential documentation.
Customer Satisfaction:
- Ensure well-timed escalation of problems to the correct parties within the crew, running collaboratively to clear up any client issues effectively.
- Maintain high standards of verbal exchange with customers, fostering lengthy-time period relationships and making sure that patron needs are met right away.
Skills:
Experience:
- A minimum of 3+ years of revel in running Cathlab machines, with a strong background in servicing, maintaining, and installing clinical systems.
- Proficiency in corrective upkeep and preventative protection tactics, with a solid know-how of Cathlab systems and technology.
Technical Skills:
- In-depth expertise in Cathlab systems, inclusive of their functionalities, components, and troubleshooting approaches.
- Ability to carry out system enhancements, install new systems, and control machine configurations.
Sales and Business Acumen:
- Experience in assisting sales activities and identifying ability sales possibilities, mainly associated with system improvements and spare elements income.
- Ability to speak efficaciously with clients, recognize their wishes, and present answers that enhance the consumer experience.
Customer Focus:
- Strong commitment to handing over notable customer service, with the potential to construct and keep effective relationships with customers.
- Quick selection-making skills and the ability to troubleshoot and solve issues efficiently.
Benefits at Philips:
Health and Wellness: Comprehensive healthcare insurance, together with clinical, dental, and vision plans.
Retirement and Savings: Competitive pension plans and financial savings options to assist employees plan for their future.
Career Development: Opportunities for continuous learning, ability improvement, and career progression through training packages and mentorship.
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