Flipkart is hiring for the placement of a Customer Support Executive (Work From Home). This function consists of supporting customers with inquiries, resolving issues, and presenting product-associated assistance through numerous conversation channels. Ideal candidates must have the right verbal exchange capabilities and a hassle-fixing mindset. The project offers flexibility with a long way flung paintings, making it an awesome possibility for people searching for a piece-from-home function. Easy observation choice is available for involved applicants.
- Job Title: Customer Support Executive
- Salary: Not Disclosed
- Location: India
- Company: Flipkart
- Qualifications: Bachelor’s diploma
ABOUT FLIPKART
Flipkart is one of India’s main e-exchange businesses, based in 2007 with the useful resourcess of Sachin Bansal and Binny Bansal. Initially commenced as a web bookstall, Flipkarquicklyck advanced into a huge kind of product classes, along with electronics, style, domestic gadgets, and more. It is diagnosed for revolutionizing online buying in India, imparting a seamless purchasing enenjoymentith functions like coins on delivery, smooth returns, and steady charge options.
Flipkart’s increase has been supported via strategic acquisitions, such as Myntra and Jabong, improving its presence within the fashion and manner of lifestyle segments The commercial enterprise corporation was obtained by way of the usage of Walmart in 2018, in addition to boosting its marketplace position. Flipkart keeps to lead in the e-commerce location with a focal point on client pleasure, innovation, and era. It plays a huge function in the digital transformation of retail in India and is a prominent player in the United States’s tech surroundings.
Customer Support Executive Work From Home – Job Overview
A Customer Support Executive for a piece-from-domestic function performs a crucial function in ensuring consumer satisfaction by means of imparting well-timed, green, and professional help. This role mostly specializes in managing purchaser inquiries, resolving troubles, and turning in solutions remotely, the usage of numerous verbal exchange channels like phone, e-mail, stay chat, and social media platforms.
Key Responsibilities:
- Customer Assistance: Responding to purchaser inquiries concerning merchandise, services, or technical troubles, imparting exact and clear statistics.
- Issue Resolution: Effectively addressing client lawsuits and troubleshooting issues, making sure to spark resolution inside service-level agreements (SLAs).
- Product/Service Knowledge: Developing an in-depth understanding of the organization’s services to offer correct steerage and assist customers.
- Communication Skills: Clearly and professionally communicating with clients through specific mediums whilst retaining an advantageous mindset even in challenging situations.
- Documentation and Reporting: Maintaining information on customer interactions, lawsuits, remarks, and any observe-up movements. Proper documentation facilitates monitoring troubles and contributes to procedure upgrades.
- Team Collaboration: Although working remotely, customer service executives should collaborate with inner teams, such as technical help, sales, and control, to cope with complicated problems and improve the overall purchaspurchaser’sent.
- Customer Feedback: Collecting and studying comments from clients to perceive traits, and areas for development, and contribute to refining approaches and service offerings.
Qualifications and Skills:
- Education: Typically, an excessive college diploma or equivalent is required, even though a bachelor’s diploma may be a plus.
- Experience: Previous revel in in customer support or provider-related roles is favored but no longer continually important, as education is regularly furnished.
Skills:
- Strong verbal and written conversation.
- Problem-solving and important wondering.
- Patience and empathy when interacting with clients.
- Ability to work independently and manage time effectively in remote surroundings.
- Familiarity with customer support software (e.g., Zendesk, Freshdesk) and MS Office Suite.
Working Conditions:
The function is normally full-time, with flexible hours relying on the organization’s needs. Since it’s far away a stable internet connection, a quiet workspace, and a necessary office system (like a laptop, headset, and many others.) are required.
Benefits:
- Flexible painting hours and the capacity to do business from home.
- Competitive income with potential bonuses for assembly overall performance metrics.
- Health coverage and different worker perks can be provided depending on the corporation.
Click Here to Apply Now
More Other Job’s
Enterprise Corporate Account Executive