HCL Walk in Drive in Nagpur for Freshers | New Vacancy

About Company:

HCLTech is a leading worldwide IT services business enterprise founded in Noida, India. Founded in 1976, it presents innovative technology answers, which include IT consulting, virtual transformation, software program application development, and infrastructure management. Serving severa industries like healthcare, finance, production, and telecommunications, HCL operates in over 50 worldwide places with a group of workers exceeding two hundred,000 specialists. Known for its “Employees First, Customers Second” philosophy, HCL fosters a way of lifestyle of innovation and collaboration, making it a trusted partner for corporations international to gain virtual excellence.

HCL Walk in Drive in Nagpur Job Description:

As a Graduate Trainee Service Desk Analyst, you may be the first point of contact for IT-associated issues inside the enterprise. The role calls for outstanding verbal exchange and trouble-fixing skills to offer efficient and powerful help.

Key Responsibilities:

User Support & Troubleshooting:

• Serve as the first point of touch for internal users looking for technical assistance.
• Resolve technical issues related to hardware, software, networking, and different IT structures.

Incident Management:

• Log, tune, and control incidents through an IT provider management device.
• Follow predefined methods to clear up issues in a well-timed manner.

Service Request Handling:

• Handle provider requests for ordinary IT offerings, which include password resets, entry to permissions, and system configurations.
• Ensure that carrier requests are resolved regularly and expertly.

Documentation & Reporting:

• Maintain correct documentation of consumer requests, resolutions, and solutions.
• Generate reports related to price ticket tendencies, carrier overall performance, and incidents for evaluation and continuous improvement.

Collaboration with IT Teams:

• Collaborate with different IT departments, inclusive of network and gadget teams, to resolve complicated technical problems.
• Work closely with provider table managers to ensure the easy operation of IT guide services.

Education:

• Any graduate (2021-2024 pass-outs only).
• Candidates should have a minimum of 60% throughout their academic career (10th, 12th, and graduation).

Required Documents:

Candidates must bring the following documents to the walk-in interview:

• Updated resume with a photo attached.
• Xerox copies of 10th, 12th, and UG mark sheets.
• ID proof and address proof (Aadhar card, passport, etc.).

Skills Required:

Communication: Exceptional verbal and written communication competencies.

Technical Aptitude: Basic know-how of IT structures, networking, and troubleshooting approaches.

Customer Service: Ability to address user inquiries with staying power and professionalism.

Problem-Solving: Analytical questioning to diagnose and clear up technical issues.

Team Collaboration: Work effectively within a crew and coordinate with other departments for answers.

Benefits at HCL:

Comprehensive Learning Opportunities: Access to international education packages, certifications, and skill enhancement platforms to guide the profession boom.

Work-Life Balance: Flexible painting options, wellness projects, and employee assistance applications ensure a wholesome work-lifestyles integration.

Rewards & Recognition: Competitive salaries, overall performance-primarily based bonuses, and an established rewards system for renowned achievements.

Health & Insurance Benefits: Extensive healthcare insurance, existence coverage, and well-being programs for personnel and their households, ensure economic and bodily well-being.

Click Here To Apply Online

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