Tech Mahindra Walk In International Chat Support roles. Walk-in interviews are being accomplished for candidates with wonderful verbal exchange abilties and a patron-oriented mindset. Location: Noida/Bangalore/Hyderabad. Eligibility: Graduates with applicable experience or freshers are welcome. Shift: Rotational. Competitive sales and boom possibilities. Dates: Ongoing. Join Tech Mahindra for a worthwhile profession in customer service!

Job Role: Walk In International Chat Support
Salary: Rs 3.5-4.25 Lacs P.A.
Location: Hyderabad
Company: Tech Mahindra
Qualifications: Graduation Not Required
Experience: 1 – 6 years
Job Type: Full-Time

Walk-In Drive Details:

Date and Time: 4th December – 7th December, 10.00 AM – 3.00 PM

Venue: Gate no – 2, Tech Mahindra, Hi-tech City Hyderabad

Contact – Shiva Krishna ( 7093496092 )

ABOUT TECH MAHINDRA

Tech Mahindra, a part of the Mahindra Group, is a primary global company of IT offerings, consulting, and commercial corporation answers. Established in 1986, the employer can offer revolutionary era solutions to a numerous style of industries, which encompass telecommunications, banking, manufacturing, retail, healthcare, and further. Headquartered in Pune, India, Tech Mahindra has a strong presence in over ninety worldwide locations, employing extmorean a hundred and fifty,000 experts.

The employer is diagnosed for its consciousness of virtual transformation, leveraging cutting-edge technology including AI, IoT, blockchain, and cloud computing to empower corporations globally. Committed to sustainability and innovation, Tech Mahindra emphasizes inclusive boom and consumer-centricity. With a philosophy of “Connected World, Connected Experiences,” it strives to supply price-pushed solutions and attain excellence in customer delight.

Job Description: International Chat Support Specialist

Job Summary

We are searching for a highly professional and consumer-oriented International Chat Support Specialist to enroll in our group. The ideal candidate can be responsible for providing seamless and green aid to international clients through live chat. You will resolve inquiries, manage court cases, and make certain wonderful customer reviews, maintaining professionalism and empathy at all times.

Key Responsibilities:

Customer Interaction:

Respond right away to customer inquiries through live chat.
Deliver accurate and complete records approximately merchandise, services, or guidelines.
Maintain a high level of professionalism in interactions to ensure client pleasure.

Problem Resolution:

Identify customer issues and solve them successfully.
Collaborate with inner groups to strengthen complex troubles and ensure timely resolution.
Follow up with customers to make certain their issues are addressed efficiently.

Documentation and Reporting:

Record and replace patron interactions and problem resolutions in the system.
Prepare ordinary reviews on client remarks, routine problems, and chat metrics for management.

Quality Assurance:

Ensure all communications meet the best standards.
Adhere to organization guidelines, strategies, and protocols in each interaction.

Continuous Learning:

Stay updated with enterprise products, services, and promotions to provide accurate records.
Participate in training sessions to improve abilities and knowledge.

Skills and Qualifications:

Educational Requirements: Minimum of an excessive college diploma or equal. A bachelor’s degree is favored.
Experience: 6 months to 2 years of enjoyment in customer service or similar roles. Prior revel in in international chat assist is an advantage.

Technical Skills:

Proficiency in typing (pace and accuracy).
Familiarity with customer service software programs and CRM systems.

Soft Skills:

Excellent written conversation competencies in English.
Strong hassle-fixing and multitasking abilties.
Patience, empathy, and a customer-centered mindset.

Additional Requirements

Willingness to paintings in shifts, including night shifts, according to enterprise necessities.
Strong internet connectivity and technical setup for remote roles (if relevant).