- Job Role: Customer Service Officer
- Salary: Not Disclosed
- Location: Mumbai
- Company: Unilever
- Qualifications: Any Graduate
- Experience: 2 – 5 years
ABOUT UNILEVER
Unilever is a multinational patron goods organization situated in London, UK, and Rotterdam, Netherlands. Founded in 1929, it operates in over a hundred ninety international places and is one of the global’s largest producers of food, beverages, cleansing sellers, non-public care, and fitness products. Unilever’s portfolio consists of well-known manufacturers which incorporates Dove, Lipton, Hellmann’s, Knorr, and Ben & Jerry’s.
The agency is dedicated to sustainability and makes a specialty of enhancing the fitness and well-being of its clients at the same time as lowering its environmental effect. Unilever’s goals are to decorate livelihoods, reduce waste, and cope with international worrying conditions like climate trade, water shortage, and inequality. Its innovation and study efforts are aligned with its reason to make sustainable residing commonplace. With a sturdy presence in growing markets, Unilever’s various moral business organization practices have earned its recognition as a pacesetter in employer social obligation.
Job Description:
A Customer Service Officer is responsible for presenting wonderful customer service, resolving inquiries, and making sure consumer delight. Key obligations include answering calls, emails, and chat queries, troubleshooting problems, processing orders, and preserving accurate statistics. The function requires strong verbal exchange skills, trouble-fixing abilties, and a consumer-first attitude. The officer ought to manipulate purchaser lawsuits, amplify problems when necessary, and help with services or product-associated inquiries. Additionally, the position entails adhering to employer policies, assembly performance metrics, and ensuring a wonderful purchaser rerevel. Experience in customer support or related fields is desired.
Requirements and Skills for a Customer Service Officer:
- Educational Qualifications
- Minimum Education: High school diploma or equal. A Bachelor’s diploma in enterprise, communications, or a related subject can be preferred.
- Experience: Previous revel in in a customer support position or associated area is regularly favored but now not obligatory for access-stage positions.
- Core Skills and Abilities
- Communication Skills: Excellent verbal and written verbal exchange abilities are critical for interacting with customers via smartphone, e-mail, or chat. Clear articulation and active listening are key to knowing the client’s wishes and supplying effective answers.
- Problem-Solving Skills: Ability to research and resolve troubles quickly and successfully. A Customer Service Officer needs to be capable of suppose on their feet and provide sensible solutions to customers’ demanding situations.
- Empathy and Patience: A customer service officer must demonstrate empathy and patience while handling consumer lawsuits or inquiries. Understanding the consumer’s angle and displaying a willingness to assist can defuse demanding situations.
- Multitasking Ability: Handling more than one client inquiry or task right away which includes answering calls at the same time as taking notes or dealing with several emails, calls for robust multitasking talents without compromising service quality.
- Time Management: Efficiently managing workload and assembly time limits is crucial, especially in environments where a customer support officer can be required to handle an excessive extent of interactions.
3. Technical Skills
- CRM Software: Familiarity with consumer dating management (CRM) software programs, including Salesforce or Zendesk, is especially useful. These tools assist tune consumer interactions, sales, and aid tickets.
- MS Office Proficiency: Basic expertise in Microsoft Office programs (Word, Excel, Outlook) for document maintenance, reporting, and communication.
- Troubleshooting: Basic technical troubleshooting abilties can be required, mainly if the consumer is experiencing problems with a product or service.
4. Personal Qualities
- Customer-Centric Attitude: A real desire to assist others and ensure the client’s wishes are met is essential to being a hit inside the position.
- Teamwork: While the position often requires a man or woman’s over or performance, collaboration with colleagues and supervisors guarantees clean operations and higher consumer effects.
- Additional Requirements
- Work Hours Flexibility: Some customer service positions may additionally require running evenings, weekends, or holidays, relying on business hours or enterprise type (e.g., retail, telecommunications).
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