IBM Remote Work Opportunities: IBM is hiring for a Remote Technical Support – Linux role in Gurgaon, Haryana. The position involves resolving complex technical issues, managing system configurations, and ensuring system reliability for Linux environments.
- Job Description: IBM Remote Work Opportunities
- Location: Gurugram, Haryana
- Company: IBM
- Salary: ₹4.5L–₹6.75L per annum
- Employment Type: Full-Time
- Qualification: Graduate
About Company:
IBM (International Business Machines Corporation) is a leading international technology company founded in 1911, centered in Armonk, New York. Renowned for its innovation, IBM makes a specialty of cloud computing, artificial intelligence, blockchain, and quantum computing. The business enterprise additionally offers consulting, hardware, and software program answers throughout various industries. With robust attention on studies and development, IBM has contributed to technological improvements which includes the discovery of the ATM and Watson AI.
IBM Remote Work Opportunities Job Description:
The Technical Support role at IBM involves providing 24/7 remote assistance to enterprise clients on Linux systems. Responsibilities include troubleshooting Linux software, offering project guidance, and supporting distributions like Red Hat, SUSE, and Ubuntu. Candidates should have 7+ years of IT experience, strong Linux knowledge, and OpenShift certification.
Key Responsibilities:
24×7 Technical Support: Provide incredible faraway technical help to IBM’s employer clients on Linux-based structures, ensuring their infrastructure runs easily and successfully.
Issue Diagnosis & Resolution: Assist with troubleshooting complicated problems associated with Linux software programs, configurations, mistakes, and nice practices, presenting answers that decorate the machine’s overall performance and stability.
Customer Interaction: Communicate with clients via telephone and electronic mail to gather trouble descriptions, apprehend technical demanding situations, and file the issues as it should be for in additional decisions.
Collaboration with Internal Teams: Work closely with different Linux guide corporations to discover defects, put in force resolutions, and suggest Linux software solutions.
Project Guidance & Technical Advice: Offer guidance on Linux-associated projects, improvements, and configurations, advising clients on excellent practices to optimize their Linux environments.
Learning & Growth: Engage in non-stop studying through mentorship from senior-stage engineers, collaboration with escalation teams, and hands-on revel in technology like OpenShift and GlusterFS.
On-Call Rotation: Participate in an on-call rotation (approximately as soon as a quarter for every week), making sure the crew is to be had for urgent technical issues around the clock.
Support for Multiple Architectures & Distributions: Support customers who run loads of Linux distributions (e.g., Red Hat, SUSE, Ubuntu) and technology like SAP HANA, Virtualization, and Satellite across exceptional architecture.
Required Skills and Qualifications:
Technical Expertise:
- A minimum of 7 years of enjoy within the IT industry, with at least five years dealing with Linux infrastructure.
- In-intensity know-how of Linux working structures such as Red Hat, SUSE, or CentOS.
- Familiarity with Microsoft OS, VMware, and hypervisors (an added gain).
- OpenShift (EX-280) certification.
Preferred Skills:
- Ability to research and reproduce troubles in lab environments.
- Hands-on enjoy with complex infrastructure and enterprise software programs.
- Knowledge of virtualization, Linux performance optimization, and troubleshooting in corporation environments.
Soft Skills:
- Strong analytical and crucial questioning competencies.
- Customer-first mindset with high possession and accountability.
- Excellent interpersonal and verbal exchange skills for effective client engagement.
- Enthusiasm for gaining knowledge of and expanding technical capabilities.
Benefits at IBM:
Comprehensive Health Coverage: IBM gives good-sized medical, dental, and vision coverage, together with well-being applications to guide personnel’s health and well-being.
Flexible Work Options: Employees enjoy work-from-home possibilities, flexible schedules, and generous paid time without work for a higher work-life balance.
Career Development: Access to world-class training packages, certifications, and professional increase possibilities, fostering non-stop learning and advancement.
Retirement and Financial Plans: Competitive 401(ok) matching, employee stock buy plans, and financial counseling for secure destiny-making plans.
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