- Tech Mahindra Vacancy in Mumbai
- Job Title: Customer Support Representative
- Company: Tech Mahindra
- Degree: Any Graduate Can Apply
- Salary: INR 3-7/-LPA
- Location: Mumbai, Maharashtra
- Employment Type: Full-time
- Experience: 0-3 years of Experience
Job Description: Tech Mahindra Vacancy in Mumbai
Tech Mahindra, a leading worldwide IT services and consulting enterprise, is searching for enthusiastic and dynamic individuals to sign up for their Customer Support group in Mumbai. This is an exciting opportunity for people who are obsessed with customer service and preference artwork in a fast-paced, tech-driven surrounding.
As a Customer Support Representative, you may play a crucial position in improving purchaser reviews, making sure the shipping of extraordinary service, and resolving inquiries correctly.
Key Responsibilities: Tech Mahindra Vacancy in Mumbai
- Customer Assistance: Provide prompt and accurate responses to customer inquiries via mobile phone, electronic mail, or chat. Ensure that each consumer’s queries are addressed in a professional, first-rate, and nicely timed way.
- Issue Resolution: Effectively diagnose and remedy patron issues, ensuring minimum escalation. Use to be had tools and assets to troubleshoot and provide answers.
- Service Improvement: Identify common customer issues and make stronger issues to higher-degree agencies at the same time as essential. Contribute feedback to decorate provider strategies and client pleasure.
- Documentation: Maintain awesome and accurate statistics of purchaser interactions, inquiries, court docket docket times, comments, and moves taken.
- Team Collaboration: Work closely with company people and supervisors to decorate common crew overall performance and meet customer pride desires.
- Customer Retention: Build robust relationships with clients, ensuring long-term engagement and retention with the resource of manner of imparting advanced company.
Key Skills & Requirements: Tech Mahindra Vacancy in Mumbai
- Education: A minimum of an immoderate university degree or equal; a bachelor’s degree is preferred.
- Experience: Previous experience in customer service, ideally in a name middle or aid feature, is a plus.
- Communication Skills: Excellent verbal and written verbal exchange abilities in English. Fluency in Hindi or different neighborhood languages could be an advantage.
- Problem-Solving: Ability to speedy study and remedy customer issues with a logical and powerful method.
- Technical Skills: Comfortable with the usage of customer service software programs, CRM structures, and Microsoft Office Suite (Word, Excel, and so on.).
- Empathy: Strong interpersonal talents with the capability to live calm and empathetic at the same time as managing disenchanted or pissed-off customers.
Benefits: Tech Mahindra Vacancy in Mumbai
- Competitive income and normal performance-primarily based incentives.
- Health and nicely-being blessings.
- Opportunities for career growth and professional development inside the corporation.
- Supportive business enterprise surroundings with a focal point on work-life balance.
- Access to giant schooling and development applications.
How to Apply for Tech Mahindra Vacancy in Mumbai?
Interested applicants are invited to publish their resumes via the Tech Mahindra careers net web page or straight away via the interest portal. Only shortlisted candidates can be contacted for similar interviews and assessments.
This feature gives a super opportunity to benefit valuable revel in and artwork with a famous business agency within the IT vicinity. If you have been given an ardor for customer support and are seeking out a rewarding profession, we inspire you to use these days!
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