Associate Software Engineer Support Analyst Position with CGI 2024

• Job Details AT CGI:
• Title: Associate Software Engineer
• Position ID: J1023-0506
  

  Position Overview: Accelerate your profession as an Associate Software Engineer with CGI

• A worldwide group where personnel are valued as contributors. With a presence in forty nations and a legacy courting back to 1976, CGI is a main IT and commercial enterprise procedure offerings firm dedicated to consumer fulfillment. Join a dynamic business enterprise with worldwide sources, balance, and a dedication to expert growth.
  Qualifications: Bachelor’s degree in Petroleum Engineering (B.E/B.Tech)

“Responsibilities Of Associate Software Engineer Support Analyst”

• SubSurface Application Support Analyst (Petrel, Techlog, OFM, Eclipse, etc)
• Collaborate with internal and outside teams to aid programs
• Troubleshoot suggested issues for SSW Applications, perform Root Cause Analysis (RCA)
• Fulfill Customer-particular SLA’s and OLA’s
• Flexible to paintings in rotating shifts
  Skills:
  Must-Have: Oil & Gas domain knowledge, Good communique abilities (written/oral)
  Good-to-Have: ServiceNow, Application Support
  In the position of a SubSurface Application Support Analyst, the responsibilities encompass a multifaceted technique to application management.
• The analyst is tasked with offering important guides for numerous programs along with Petrel, Techlog, OFM, and Eclipse.
• Collaborating seamlessly with each inner and external group, the analyst guarantees the green functioning of those programs, contributing to the general operational success.
  Troubleshooting pronounced problems for SubSurface (SSW) Applications is a pivotal element of the position, requiring a systematic approach to trouble-fixing. This involves accomplishing Root Cause Analysis (RCA) to pick out and deal with the underlying problems, ensuring the non-stop and dependable performance of those critical applications.
  Furthermore, the analyst is responsible for the assembly of purchaser-precise Service Level Agreements (SLAs) and Operational Level Agreements (OLA’s), emphasizing a commitment to handing over remarkable aid offerings within the described parameters.
  The role needs flexibility because the analyst is required to paintings in rotating shifts, showcasing adaptability and responsiveness to meet the dynamic needs of the guide environment.
• In phrases of competencies, a “Must-Have” consists of in-intensity knowledge of the Oil & Gas area, coupled with effective verbal exchange abilities, both written and oral. Additionally, “Good-to-Have” abilities encompass familiarity with ServiceNow and information in Application Support, adding versatility to the analyst’s toolkit and improving their ability to provide comprehensive support in the dynamic landscape of SubSurface packages.

Additional Insights: In the dynamic subject of software program development and era, talent in unique equipment is crucial.

• ServiceNow streamlines IT service management, SQL is fundamental for database manipulation, Eclipse is a flexible IDE, and SQL Server ensures sturdy records management. CGI values diversity, and as an identical possibility agency, we empower all participants to be successful and develop.
• Notify us of any lodging wishes at some point of the recruitment process.
• Join us in building an employer we are happy with when you consider that 1976.

The SubSurface Application Support Analyst function demands a complete ability set to navigate the intricacies of the Oil and gas enterprise’s technological landscape.

• Possessing a deep understanding of the Oil & Gas area is critical because it guarantees the analyst can efficaciously interpret and deal with the particular demanding situations and requirements inherent to this quarter.
  Effective communication abilities, both written and oral, are vital for seamless collaboration with inner and outside groups, as well as for conveying complicated technical records to stakeholders.
• This proficiency not simplest helps green issue decisions but additionally contributes to a superb patron experience.
  In the world of “Good-to-Have” skills, familiarity with ServiceNow adds a fee by using incorporating information of superior IT service management, while expertise in Application Support broadens the analyst’s abilities, allowing them to offer more holistic and specialized help.
  Adaptability is a key characteristic, given the bendy painting hours and rotating shifts. This flexibility ensures the non-stop and responsive assistance essential for keeping the operational integrity of SubSurface programs. The SubSurface Application Support Analyst, armed with those abilities, turns into an essential contributor to the seamless functioning of critical applications inside the dynamic Oil & Gas environment.

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