Tech Mahindra Hiring 2025 Technical Process Executives for its International Voice & Email Process in Noida (Sector 60). Candidates must have 1+ years of experience in global voice aid, robust English communication abilties, and primary expertise in laptop networking. This is a full-time, everlasting position with 24×7 shifts (by and large night) and a cab facility. If you’re tech-savvy, patron-centered, and equipped to grow with an international leader, apply now and join Tech Mahindra’s dynamic team!
- Role: Technical Process Executive
- Location: Noida( Block A Sector 60 Noida )
- Salary: Not Disclosed
- Experience: 1 – 6 years
- Job Type: Full Time
About Tech Mahindra:
Tech Mahindra international leader in virtual transformation, consulting, and business re-engineering services and solutions. Operating in more than 90 nations with over one hundred fifty 000 specialists, Tech Mahindra is a part of the USD 21 billion Mahindra Group. The business enterprise empowers establishments, associates, and society to Rise for a more equal world via innovation, agility, and robust area abilties. With an assignment to Scale at Speed, Tech Mahindra builds future-equipped establishments using modern era and commercial enterprise system services.
Tech Mahindra Hiring 2025 Job Description:
We are hiring Technical Process Executives for our International Voice & Email Process. The perfect candidate needs to be experienced in customer service and technical troubleshooting, particularly within the telecom and networking areas. This position needs sturdy conversation skills, the potential to think seriously, and a keen interest in problem-solving.
Tech Mahindra Hiring 2025 Key Responsibilities:
- Handle inbound and outbound global client queries through voice and electronic mail channels.
- Provide technical aid associated with telecom and networking troubles.
- Troubleshoot and solve technical troubles, escalating when necessary.
- Ensure well-timed and correct resolutions of customer problems.
- Work in coordination with the inner technical and support teams for issue decision.
- Escalate unresolved problems to the precise team following set protocols.
- Document all purchaser interactions honestly and appropriately.
- Maintain high levels of consumer satisfaction and adhere to SLA timelines.
- Be bendy to work in rotational shifts (such as night shifts).
- Uphold Tech Mahindra’s values and deliver a top-notch career with a consumer-first tapproach
Tech Mahindra Hiring 2025 Desired Candidate Profile:
- Minimum 1 12 months of experience in International Voice Process (preferably in BPO/IT-enabled services).
- Strong verbal and written communication competencies in English.
- Sound expertise in Computer Networking, Telecom fundamentals, and technical troubleshooting.
- Proficiency in MS Office gear – Word, Excel, PowerPoint.
- Ability to comprehend consumer troubles and articulate suitable answers.
- Must be tech-savvy and analytical with a client-centric mindset.
- Should show staying power, empathy, and perseverance at the same time as managing queries.
- Must be able to work independently and as part of a team.
- Flexibility to evolve to exceptional roles, shifts, and procedure changes.
- Must be inclined to paintings in a 24×7 shift environment.
Tech Mahindra Hiring 2025 Education Qualifications:
Undergraduate (UG): Any Graduate from a recognized college.
Candidates from technical backgrounds (BCA, B.Sc IT, B.Tech) are a plus, however, not obligatory.
Tech Mahindra Hiring 2025 Preferred Key Skills:
- International Voice Process
- Blended Process
- Telecom Networking
- Technical Support
- Network Troubleshooting
- Customer Service
- Semi-Voice Support
- Technical Troubleshooting
- Service Desk
- Communication Skills
- US Process / Night Shift Support
Why Join Tech Mahindra?
- Competitive repayment and increased possibilities.
- Strong recognition of workers gaining knowledge and professional development.
- Be a part of an international group delivering innovative tech answers.
- Work in numerous and inclusive surroundings.
- Access to schooling, mentorship, and leadership help.
- Transportation is supplied (both pickup and drop) for protection and comfort.
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