- Zomato Customer Support Jobs
- Company: Zomato
- Job Title: Customer Support Executive
- Degree: Any Graduate Can Apply
- Job Type: Full-Time (Work from Office/Hybrid/Remote depending on the area)
- Location: Pan-India (Major hiring in towns like Bangalore, Mumbai, Delhi NCR, Hyderabad, Pune, and Kolkata)
Company Overview:
Zomato is taken into consideration one of India’s leading meal shipping and eating place discovery platforms, revolutionising how people experience eating and meals ordering. With hundreds and thousands of customers for the duration of the United States, Zomato connects customers with a substantial range of restaurants, cafes, and cloud kitchens. To maintain providing international-class issuer, Zomato is in search of to amplify its Customer Support Team with enthusiastic and provider-oriented specialists.
Job Summary: Zomato Customer Support Jobs
The Customer Support Executive may be the number one point of contact for Zomato’s clients, including clients and restaurant companions. This function requires human beings to cope with queries, treatment troubles, and ensure pleasure via email, chat, and voice mail. You will play a critical role in upholding Zomato’s popularity for fast, dependable, and empathetic customer service.
Key Responsibilities: Zomato Customer Support Jobs
- Respond without delay to customer queries through stay chat, email, and contact calls.
- Resolve order-associated problems, which consist of overdue deliveries, price failures, missing objects, and cancellation requests.
- Assist customers with platform navigation, order placements, and refund reputation updates.
- Act as a liaison between customers, transport partners, and consuming locations to make sure well timed trouble choice.
- Maintain a nice, empathetic, and professional mindset the path with clients constantly.
- Document client interactions, remarks, and trouble resolutions accurately inside the internal system.
- Escalate complicated issues to the senior help team of workers or relevant departments as needed.
- Achieve man or woman targets associated with reaction time, difficulty choice price, and purchaser pride scores.
Eligibility Criteria: Zomato Customer Support Jobs
Education: Minimum 10+2. A bachelor’s degree is desired.
Experience:
- Freshers are welcome.
- Prior experience in customer service, BPO, or food tech agencies is an added gain.
Language Proficiency:
- Must be fluent in English and one close-by language (Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, and so forth).
Technical Skills:
- Familiarity with customer support devices (Freshdesk, Zendesk, and plenty of others) is a plus.
- Basic understanding of using cell apps and MS Office gear.
Key Skills Required: Zomato Customer Support Jobs
- Strong communication and interpersonal capabilities
- Patience and empathy are even when handling difficult situations
- Problem-solving ability and important questioning
- Time management and multitasking skills
- Team participant with a purchaser-first mindset
Work Environment: Zomato Customer Support Jobs
- Rotational shifts, which include night-time shifts and weekends
- 6-day running week with 1 rotational week off
- Hybrid or far-off painting options are available in a pick places
Salary & Benefits: Zomato Customer Support Jobs
- Salary Range: ₹18,000 – ₹30,000 consistent with the month (Based on enjoy and vicinity)
- Incentives: Performance-primarily based month-to-month bonuses
Other Perks:
- Health Insurance (for self and family)
- Internet allowance (for WFH employees)
- Meal coupons or discounts on Zomato orders
- Paid training and development durations
- The employee is being properly packaged
Why Join Zomato Customer Support Jobs?
- Opportunity to work in a quickly growing tech-driven employer
- Supportive and inclusive way of life
- Young, dynamic crew with a focus on reading and improvement
- High employee pride fee and professional increase music
How to Apply for Zomato Customer Support Jobs?
Interested candidates can walk in at the nearest Zomato place of work or apply online via the official Zomato Careers Portal. Shortlisted applicants will go through a short telephonic screening with the use of a digital/in-character interview.
Conclusion: Zomato Customer Support Jobs
If you are a person who enjoys solving problems, walking with human beings, and being part of a fast-paced environment, Zomato’s Customer Support Executive function gives an appropriate opportunity. Join us in our project to make certain each client has a smooth and exciting food ordering experience.
Let me comprehend if you’d like a model customised for freshers or a particular metropolis!
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